Manager, Customer Success, Multi-Asset Trading, Southern Europe

As a Manager of the Trading Customer Success Team for Southern Europe, you'll lead a dynamic team of 7-8 individual contributors, playing a pivotal role in shaping the retention and customer experience for LSEG’s Trading Workflow clients.

Reporting directly to the Head of Customer Success, Sales & Trading EMEA, you'll be an integral part of the EMEA Customer Success Leadership Team, where your insights and leadership will drive impactful strategies and elevate our customer success initiatives.

The successful candidate will focus on ensuring clients realise the full value of our platforms to achieve their business goals through the creation of success strategies that drive adoption, integration, and expansion.

Leadership Activities:

- Lead and develop a team of high performing CSMs with deep trading industry expertise.
- Develop the CSM strategyfor the Trading proposition(KPIs, marketing, community, playbooks) andensureexecution ofregional and global CSM programs.
- Create the strategy to recruit diverse talent, onboard,



and develop existing talent to achieve the Customer Success mandate and drive employee engagement.
- Develop a culture of customer success, accountability, and collaboration across key stakeholders: sales, customer operations, and product strategy.
- Collaborate with regional and integral peers to share best practices and create community.
- Provide thought leadership to shape the CSM organisation at the proposition, regional and global level.

Customer Advocate:

- Build strong client relationships to understand the market needs and drive voice of the customer internally for all decision making.
- Collaborate with the wider Customer Success leadership team, product strategy and sales enablement to ensure the voice of the customer is aligned to retention campaigns and product strategy.
- Drive awareness of the Customer Success team and value proposition with clients.
- Participate in industry events for both Clients and Customer Success, be a brand ambassador forLSEGand bring trends back into the business to shape the organisation.

Commercial Engagement:

- Partner with Sales and

📌 Manager, customer success (Madrid)
🏢 Lseg
📍 Madrid