WE ARE HIRING: ONSITE IT SUPPORT ENGINEER L2 – SPAIN!

Excis is a global leader in IT support services, driven by innovation, collaboration, and continuous development.

We are looking for a

customer-oriented and technically skilled Onsite IT Support Engineer (L2)

to provide reliable IT support, troubleshoot technical issues, and deliver exceptional service to end users, including VIPs and senior management.

This role is adecuado for a proactive professional with strong technical expertise, excellent communication skills, and the ability to work independently in a corporate IT environment.

Our Global Presence:

Customers in

190+ countries

YOUR RESPONSIBILITIES

Provide onsite and remote L2 support for desktops, laptops, printers, mobile devices, phones, and other IT peripherals.

Diagnose and resolve hardware, software, Windows, connectivity, and printing issues.

Install, configure, refresh, and test IT equipment for new employees and existing users in accordance with approved standards.

Configure and prepare equipment for shipment to other sites or employees' homes.

Manage incidents and service requests through ticketing systems, ensuring compliance with Service Level Agreements (SLAs).

Prioritize VIP, Sales-related, and other high-priority requests, delivering professional, customer-focused support.

Provide

Smart Hands support , assisting remote technical teams with onsite interventions involving servers and network equipment.

Support meeting rooms and audiovisual equipment, including video conferencing systems, smart TVs, and projectors.

Maintain spare equipment inventories and update asset records promptly for assignments, replacements, theft, retirement, and other status changes.

Follow up with dissatisfied users to resolve outstanding issues, improve customer satisfaction, and prevent recurring incidents.

Document technical issues,



configure application and connectivity settings, and escalating unresolved problems when necessary.

Collaborate with local and remote technical teams to ensure efficient service delivery.

SUPPORTED DEVICES

Laptops and desktops

VoIP and DECT phones

Smartphones and tablets

Printers and barcode readers

Video conferencing equipment and multimedia meeting rooms

Smart TVs and video projectors

Meeting room booking systems

Fingerprint and badge readers

YOUR QUALIFICATIONS

Degree in

Information Technology, Computer Science, Technology Systems , or a related field.

Spanish nationality preferred; candidates must have appropriate authorization to work in Spain.

C1 proficiency in both Spanish and English.

Experience in corporate, regional, or multinational IT environments.

Strong knowledge of

Level 2 IT support and Microsoft Windows environments .

Experience with IT ticketing systems such as ServiceNow.

CompTIA A+ certification preferred.

Relevant OEM certifications are an advantage, including:

Dell Desktop and Laptop

HP Desktop, Laptop, and Printer

Lenovo Desktop and Laptop

Lexmark Printer

IBM Printer

CompTIA Server+

Strong hardware and software troubleshooting, debugging, diagnostics, and problem-resolution skills, including appropriate escalation.

Proven experience delivering

VIP and senior management white-glove support .

Excellent communication, interpersonal, and customer service skills.

Self-motivated, organized, and capable of working independently with minimal supervision.

WHY EXCIS? At Excis, you will join an international team that values technical excellence, collaboration, and continuous learning.

What we offer:

An international and growing IT environment

Exposure to enterprise IT technologies

A supportive and collaborative team

Competitive compensation

Ready to take the next step in your IT career? #J-18808-Ljbffr

📌 Onsite Support Technician (Barcelona)
🏢 Excis Compliance
📍 Barcelona