Pp Corus is looking for an b IT Service Delivery Analyst /b to join our team and participate in international projects. /ppb Location: /b Remote from Spain. /ph3 You will: /h3ulli1st and 1,5 level (ITIL4) Incident Support. Compliance with ITIL best practices and company policies in resolution and triage of all incoming tickets. /lili Monitor and manage incoming requests to meet agreed service levels, KPIs and customer expectations. /lili Communication - Act as the primary point of contact for issues, ensuring timely resolution and effective communication with Customers and Stakeholders. /lili Knowledge Management - Develop and maintain service documentation, operational procedures, and support guides. /lili Reporting - Provide reports and incident trend diagnosis. Monthly meeting and Support review. /lili Escalation Management – Ensure timely resolution of all escalations. /lili Operational Support – Providing additional support as requested and agreed with Application Owners and Application Support Lead. /li /ulh3 You should have:



/h3ulli ITIL Foundation v.4 /lili Previous experience with Service Now, ideally with IRM module. /lili Experience (as a user) with JIRA, Sharepoint, Confluence /lili Strong attention to details /lili Advanced problem-solving abilities /li /ulh3 What do we offer: /h3ulli Adaptable remuneration and a personalized training plan. /lili People-focused team. /lili Dynamic work environment, with real possibilities for professional growth. /lili International projects of high technological value. /li /ulp At CORUS we are very conscious of the importance of respecting diversity. No one will be excluded from this call for applications on the grounds of race, colour, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation and/or any other personal, physical, or social condition. This process is aimed at choosing the best professionals through a selection process based exclusively on merit and skills. /p /p #J-18808-Ljbffr

📌 It service delivery analyst (Santander)
🏢 Corus Consulting
📍 Santander