Support the issuance and management of insurance policy documentation.
Handle account-related queries in collaboration with clients, brokers, underwriters, and international teams.
Provide operational and administrative support to customer service and underwriting teams.
Assist with client relationship activities and continuous improvement projects.
Ensure high service standards and deliver excellent customer support.
Requirements
Fluent or native-level Dutch and advanced English.
Customer-oriented mindset with strong attention to detail.
Good Microsoft Office skills, particularly Excel.
Previous experience in customer operations, administration, back office, or insurance is an advantage, but not essential.
Additional European languages would be considered a plus.
Benefits and Conditions
Salary: 30.000 euros gross per year.
12-month fixed-term contract.
Hybrid working model with home office allowance.
Adaptable working hours.
32 vacation days per year.
Meal voucher scheme.
Pension plan.
Life and accident insurance.
Ongoing learning and development opportunities.
International and multicultural working environment.

📌 Customer Operations Support (Dutch Speaker) (Madrid)
🏢 Michael Page
📍 Madrid