¿Dónde vas a trabajar?Pharma Global Company¿Qué harás en tu nuevo puesto?- Installing, configuring, and commissioning software solutions at customer sites.- Providing advanced technical support and troubleshooting across applications, infrastructure, networking, and integration layers.- Investigating and resolving software-related issues, escalating complex cases to specialist teams when required.- Acting as the primary technical point of contact for customers throughout the support lifecycle.- Delivering technical training sessions and knowledge transfer to end users and local teams.- Supporting system integrations and ensuring smooth communication between different platforms and technologies.- Producing and maintaining technical documentation, implementation guides, and service procedures.- Collaborating with Product, Development, Quality Assurance, and regional support teams to ensure high service standards.- Managing customer expectations through proactive communication and timely issue resolution.¿A quién buscamos (H/M/D)?- Degree in Computer Science, Engineering, Information Technology, or a related technical discipline.- Minimum of 2 years experience in technical support,
professional services, software implementation, or a similar customer-facing technical role.- Enterprise networking, troubleshooting, and network security concepts.- Windows operating systems administration and configuration.- SQL databases and database management fundamentals.- Virtualization technologies and infrastructure monitoring.- Cloud environments and SaaS, PaaS, and IaaS architectures.- Software integrations and communication protocols.- Web applications and application server environments.- Strong written and verbal communication skills in English.- Ability to work independently while collaborating effectively within integral teams.- Excellent customer-facing and communication abilities.- Willingness to travel internationally up to 5 - 10% of the time.¿Cuáles son tus beneficios?- Permanent Contract.- Competitive Salary.- 3 days a week working from home.- Flexible Schedule.- Multicultural and friendly team.- Exciting opportunities for professional development.- Ongoing training.- Multiple Social benefits: Canteen, health insurance, nursery check, English training...
📌 Solutions Service Engineer (Cloud/Onprem) - Pharma Company (Barcelona)
🏢 Michael Page
📍 Barcelona
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