We arepartnering with a leading international customer experience company to recruit Customer Support Advisors for a project supporting a well-established international fashion retail brand in Barcelona, Spain.

Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos.

In this role, you will assist customers with enquiries related to purchases, products, orders, and after-sales services, ensuring a positive shopping experience across phone, email, and chat.

We are looking for communicative, empathetic, and solution-oriented professionals who enjoy helping customers and are interested in developing their careers within the fashion retail industry.

Your Role

- Provide customer support in Spanish, Basque, and English via phone, email, and chat
- Assist customers with enquiries related to purchases, orders, and products
- Handle issues involving deliveries, returns, and after-sales services
- Provide clear information about products, shopping procedures, and available services
- Identify customer needs and offer effective, personalised solutions
- Manage customer complaints and resolve issues professionally
- Follow up on customer cases to ensure timely and satisfactory resolutions
- Record customer interactions and maintain accurate information in internal systems
- Collaborate with colleagues to resolve complex customer enquiries




- Deliver a positive customer experience across all communication channels
- Ensure compliance with internal procedures and customer service quality standards

Your Qualifications
- Native-level Spanish and Basque, both written and spoken
- Very good command of English
- Excellent communication and customer service skills
- Strong problem-solving abilities and a solution-oriented mindset
- Empathy, patience, and the ability to handle challenging customer situations
- Proactive attitude, organisational skills, and attention to detail
- Comfortable using digital tools and multiple customer support platforms
- Ability to work effectively within a dynamic, international team
- Previous experience in customer service, retail, or e-commerce xghoner will be considered an advantage
- Interest in the fashion retail industry
- Availability to work on-site in Barcelona
- Flexibility to work rotating shifts, including weekends

The Offer
- Permanent employment contract in Spain
- Full-time position, 39 hours per week
- Rotating shifts from Monday to Sunday, between 09:00 and 23:00
- Two weeks of paid initial training
- Performance-based annual bonus
- Fully on-site position in modern Barcelona offices with a terrace and employee facilities
- Employee activities and team events
- Professional development and career growth opportunities within an international company

📌 Customer Support Advisor – Spanish, Basque (Barcelona)
🏢 Personalbuero U Herrmann
📍 Barcelona