Customer Support Advisor – Spanish, Galician & English | Fashion Retail | BarcelonaJob Description

We are recruiting Customer Support Advisors fluent in Spanish, Galician, and English for an on-site project in Barcelona, Spain, supporting a well-established international fashion retail brand.

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In this role, you will assist online shoppers with inquiries related to purchases, product lines, orders, deliveries, and after-sales support via phone, email, and chat, ensuring a high-quality customer experience.

Your Role

- Provide customer support across phone, email, and chat in Spanish, Galician, and English.

- Assist customers with inquiries regarding online orders, purchases, and product details.

- Resolve issues related to deliveries, returns, exchanges, and after-sales requests.

- Offer clear information on store policies, promotions, and shopping procedures.

- Manage customer feedback and complaints professionally, taking ownership through to resolution.

- Maintain accurate case records and customer information within CRM systems.

- Work collaboratively with team members to resolve complex inquiries efficiently.





Your Qualifications

- Native-level or fluent Spanish and Galician (written and spoken).

- Strong command of English.

- Excellent verbal, written, and interpersonal communication skills.

- Strong problem-solving mindset with empathy, patience, and a customer-first focus.

- Tech-savvy and comfortable navigating digital customer support tools and multi-system platforms.

- Previous experience in customer service, retail, or e-commerce environments is considered an advantage.

- Passion for fashion retail and e-commerce customer care.

- Availability for on-site work in Barcelona on rotating shift patterns.

The Offer

- Contract & Location: Permanent employment contract, full-time (39 hours/week) on-site in Barcelona, Spain.

- Work Schedule: Rotational shifts, Monday to Sunday between 09:00 and 23:00.

- Compensation & Benefits: Competitive annual base salary, performance-based annual bonus structure, and private health insurance.

- Training: Structured paid initial training program (2 weeks). xghoner

- Workplace Culture: Modern office space equipped with a terrace and staff facilities, regular team events, and clear opportunities for international career progression.

📌 Galician Speaking Customer Support Advisor (Barcelona)
🏢 Kats Recruitment
📍 Barcelona