Do you like to work in an international environment? Are you passionate about cloud technologies?

La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.

Econocom Services is looking for an IT support technician 24x7 to join our team. If you have a strong interest in IT operations, incident resolution, and request management, and you’re eager to grow in a dynamic and innovative environment, we’d love to hear from you

Key Responsibilities

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- Real-time monitoring of critical systems and applications to promptly detect incidents.

- Log, classify, and prioritize incidents, resolving low-impact issues and escalating more complex ones.

- Collaborate with technical teams and other departments to ensure incident resolution.

- Conduct preliminary analysis and apply basic solutions to recurring incidents.

- Maintain detailed incident records and generate status and resolution reports.

- Ensure incidents are resolved within agreed SLA timeframes.

- Follow established operational procedures for incident management.

- Escalate critical or complex incidents with complete and accurate information.

- Propose process improvements for incident management based on operational experience.

- Minimum B2 level of English required.





- Proficiency in ServiceNow for incident logging and prioritization.

- Solid understanding of basic infrastructure: networks, servers, databases, and operating systems (Windows, Linux).

- Ability to generate reports and interpret operational logs using tools like Excel or Power BI.

- Familiarity with ITIL processes, particularly in incident, problem, and change management.

- Experience with monitoring tools like Datadog.

Personal Skills

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- Clear and precise communication with technical teams and end-users.

- Ability to stay calm and make quick decisions in critical situations.

- A problem-solving mindset with an emphasis on efficiency and collaboration.

- Strong ability to identify and resolve incidents swiftly to minimize operational impact.

- Effective collaboration with team members and other departments.

- Flexibility to adapt to evolving processes and technologies.

- Anticipation of potential issues and proactive measures to prevent them.

- Excellent multitasking and prioritization skills for managing incidents based on urgency.

We Offer:

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- Contract Type: Permanent.

- Schedule: Monday to Friday, from 3:00 PM to 11:00 PM.Availability for other shifts is required.

- Salary: €23,000 gross per year. xghoner

- Training Plan and Career Development Opportunities.

📌 IT operations technician 24x7 (Madrid)
🏢 Econocom España
📍 Madrid