Portuguese Speaking Fitbit Products Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading brands across the continent. We take pride in our ability to match skilled professionals with career-defining opportunities that offer international growth and professional prestige.
Job Overview
We are currently seeking a motivated professional for a Portuguese Speaking Fitbit Products Support Specialist position in Bulgaria to join a general leader in the fitness and wellness sector. This is a unique opportunity to combine your language skills with a passion for health technology, assisting customers in optimizing their fitness journeys within one of the most exciting Portuguese-speaking jobs currently available in the Balkans.
Key Responsibilities
- Provide world-class support for Fitbit users in Portuguese, focusing on fitness and wellness device troubleshooting
- Assist customers with the synchronization of wearable technology and integration with the Fitbit health platform
- Guide users through personalized health and wellness goal settings,
fostering an engaging brand experience
- Maintain high levels of customer satisfaction by delivering precise, technical, and empathetic product guidance
- Collaborate with international teams to ensure industry-standard service levels are exceeded daily
- Identify trends in customer feedback to contribute to the continuous improvement of fitness tracking technology
- Manage user inquiries through multiple channels while maintaining a deep understanding of wellness-focused hardware
Requirements
- Native or fluent Portuguese (spoken and written) is mandatory
- Professional proficiency in English to communicate within our international office environment
- A genuine passion for the fitness and wellness industry and wearable technology
- Excellent problem-solving skills and a proactive, customer-centric mindset
- Eligibility to work in the EU; valid EU passport or work permit required
Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid Training on the latest Fitness & Wellness products
- Comprehensive Health Insurance package
- Fully Paid Relocation Package (flight,