MSC Cruises in Valencia, Spain seeks a WFM Real-Time Specialist to optimize live performance across inbound sales, outbound telesales, and service teams.
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You will turn real-time data into actionable decisions, collaborating with Operations, Team Leaders, and Integral WFM teams to meet commercial and operational targets. xghoner
The role involves intraday staffing, cross-language coordination, and real-time dashboards to drive efficiency and accuracy in a dynamic, international environment.