Eternitiistheleadingoperatorofvacationrentalsiniconicholidaydestinations,ledbyapassionforexcellence,authenticadventures,andhospitality.Withover€2billioninassetsundermanagement,weoperate800+chalets,villasandapartmentsunder3consumerbrands:EmeraldStay(our4*brand),BoHouse(our5*brand)andVerbierExclusive(ourpalacebrand).Ourguestscandiscoverourpropertiesinmorethan25exceptionaldestinationsacrossEuropeandNorthAmerica.

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Todescribeourworkplacecultureinanutshell:we’redemandingandcaring.Asateammember,expecttobechallenged,empoweredandtogrowthroughthisprofessionalexperience.

AsoneofourOperationsExecutives,yourresponsibilitieswillincludebutnotbelimitedtothefollowing.Inbrief,theroleissimilartoahotelFrontOfficeposition,butwithinaremotehospitalityenvironment.

RESPONSIBILITIES

Yourmainobjectiveistodeliveragreatexperiencetoallourstakeholders.

GuestRelations:

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- Liaisingwithguestsbefore,duringandafterstay,bye-mail,WhatsAppandtelephone.

- Arrangingsomeextraservicessuchasairporttransfersandat-homemassages.

- Coordinatingspecialguestsrequestswiththelocalstaffinourdestinations.

- Overseeingarrivalmanagement,ensuringallguestregistrationsarecompletedandfollowedupwhenneeded.





- Handlingguestcomplaintswithempathyandprofessionalism,offeringsolutionsorcompensationswhenappropriate.

- Closingandsendingtheinvoicetoourguestsattheendoftheirstay;collectingextramoneyifneeded,liaisingwiththemincaseofdamages.

- Collectingfeedbackfromgueststokeepimprovingourservices.

Concierge&additionalservices;:

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- Developingthedestinationsunderyourresponsibilityby:
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- Creatingandupdatingextra‑serviceprocesses.

- Keepingdestinationpagesuptodatewithnewrecommendations(restaurants,activities,etc.).

- Actingasthemainpointofcontactforcolleaguesneedingsupportorinformationregardingyourdestinations.

Dependingontheseasonalityaswellasyourbandwidth,skillsandinterest,youmightinvolvedwithotheraspectsofouroperations.

KEYINFORMATIONONTHEPOSITION

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- Employmentstart:Assoonaspossible

- Officeaddress:TalentGardencoworking-CarrerdeRamonTurró169A,Barcelona.

- Workdaysandworkhoursmayvary,weworkinhospitality.Youwouldworkeveryotherweekendandhavedaysoffduringtheweekinlieu. xghoner

- Wehaveaflexiblehomeofficepolicy:withus,you'llworkattheofficetwodaysperweek(TuesdaysandWednesdays)-therestofthetime,it'suptoyou.

- Therecruitmentprocessinanutshell:
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- Step1:Screeningcall

- Step2:Casestudy

- Step3:VideointerviewwithourOperationsManager&OperationsSupervisor;

- Step4:Referencecheck

📌 Operations Executive (Barcelona)
🏢 247 Media
📍 Barcelona