Location: Golfo De Salónica 73, 28033 MADRID, Spain

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Date Posted: 2026-10-22

Country: Spain

Location: Golfo De Salónica 73, 28033 MADRID, Spain

Role Overview The Director, Field Capabilities, EMEA (M/F), leads a team dedicated to delivering training programs for Otis field personnel. This role ensures the workforce is equipped with the knowledge, skills, and tools required to deliver world-class customer service, driving operational excellence, and supporting enterprise growth. The Director provides a direct connection between the global enterprise strategy and the regional business, and ensures that global standards, frameworks, and priorities are applied with discipline while enabling thoughtful regional and OU-level adaptation.

This role can be based in various locations across EMEA.

Key Responsibilities
Regional Strategy Execution & Alignment

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- Execute the global field learning strategy at the regional level, ensuring alignment to enterprise priorities, growth objectives, and roadmap.

- Steer an international team across multiple countries, fostering a culture of innovation, continuous improvement, and high performance.

- Translate integral frameworks, curricula, and standards into execution plans while preserving consistency of outcomes.

- Serve as the key partner to regional Field Operations, HR, EHS, and Business leadership, ensuring learning priorities are tightly aligned to business needs.

Direct Leadership of OU Training Leaders

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- Guide OU Training Leaders,



with full accountability for training quality, delivery consistency, and business impact across the region.

- Build leadership capability, succession plans, and a sustainable talent pipeline aligned to global Field Learning standards and future needs.

- Ensure data-driven allocation of training capacity across OUs based on business needs and performance gaps.

Field Impact and Operational Excellence

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- Drive measurable improvements in time-to-productivity, safety performance, technical capability, and service quality through disciplined training execution.

- Ensure training plans directly support field capacity, critical skill requirements, and regional performance priorities.

- Partner with EHS and OU leadership to plan and deliver safety-critical, compliance-driven, and reinforcement training with rigor and transparency.

- Provide clear visibility and accountability for training commitments, progress, and outcomes at regional and OU levels.

Organizational Scope

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- Dotted line leadership of training teams and SMEs to execute training objectives.

- Key execution partner to the global Learning and Development team.

Qualifications & Experience

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- 10+ years of experience in Field Operations, Engineering,



Learning and Development, or related operational environments.

- Proven leadership in leading diverse teams and deploying best practices across the organization

- Strong analytical and problem-solving skills, with the ability to resolve complex issues involving both tangible and intangible factors.

- Demonstrated ability to define strategic roadmaps, build execution plans, and drive initiatives in a multicultural environment.

- Excellent relationship management and communication skills, with the ability to engage stakeholders at all organizational levels.

- Experience in frontline, service or field-operations training, delivery, and governance.

- Familiarity with digital learning platforms, instructional design, and adult learning theory.

- Ability to establish credibility and build collaborative partnerships with all levels of management and individuals across a broad range of business groups.

Key Competencies

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- Strategic thinking and vision

- Change leadership and innovation

- Cross-cultural collaboration

- Data-driven decision making

- Operational excellence

- Customer-centric mindset

- Relationship management

- Communication and influence

Impact and Objectives

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- Decrease time-to-productivity for field personnel

- Improve existing field skillsets and technical expertise

- Enhance employee engagement and retention

- Ensure consistent technical capability and service execution across OUs

- Foster a culture of safety, accountability, and continuous improvement

- Support enterpris

📌 Director, Field Capabilities, EMEA (Madrid)
🏢 Otis Elevator
📍 Madrid