At ING we are looking for a Senior Business Process Expert
At ING, we are looking for a Senior Business Process Expert to join our COO Products Tribe and help shape the future of Business Banking (BUBA) .
In this role, you will be responsible for defining, delivering and continuously improving customer journeys, operational processes and capabilities that enable Business Banking customers to interact with ING in a simple, efficient and compliant way.
You will work in a multidisciplinary environment, collaborating closely with Business, Operations, IT, Risk, Compliance and Legal teams to transform ideas into scalable solutions that create value for customers and the organization.
As a Senior Business Process Expert, you will:
Drive the definition, implementation and continuous improvement of Business Banking customer journeys and operational processes.
Translate business needs into clear functional requirements, working closely with development teams throughout the delivery lifecycle.
Support solution design, testing activities and implementation to ensure successful delivery and adoption of new capabilities.
Use data and insights to identify trends, measure performance and support decision-making.
Design and monitor operational and customer-centric KPIs to ensure sustainable service performance.
Bachelor’s or Master’s degree.
Minimum 5 years of experience in transformation initiatives, process improvement, customer journey design, product delivery or complex project environments.
Strong analytical mindset and ability to make data-driven decisions.
Experience working in Agile organizations and delivery environments.
Experience in banking, operations or Business Banking environments will be highly valued.
Knowledge of reporting and analytical tools (Power BI, MicroStrategy, Excel or similar) is a plus.




You will have the opportunity to play a key role in the evolution of ING's Business Banking capabilities, working on strategic initiatives with high visibility and impact, while collaborating with a diverse network of experts across Business, Operations and Technology.
With our customers’ needs first, the team´s and your own, we agree when to come to ING MAD and when to work best from home. More than an office.
In our offices you can find doctor’s office, hairdresser, gym, Employee Concierge (to help you with your errands) and much more
Health and life insurance.
We help you protect what matters most to you, including you and your immediate family.
Enjoy access to services such as nursery vouchers, public transport and training support, as well as other benefits through our versátil remuneration model.
Our free shuttle service connects different areas of Madrid with ING MAD, helping make your commute to the office more comfortable and convenient.
Our 360 wellbeing approach supports employees across Financial, Physical, Mental and Social Wellbeing.
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.
International Remote work program.
A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies .
And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.
We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.
And even though we look orange on the outside, we are green on the inside . Our ambition in Sustainability is Empowering (y)our Sustainability journey .

📌 Business Process Senior Consultant (Madrid)
🏢 ING España&Portugal
📍 Madrid