We’re looking for motivated, engaged people to help make everyone’s journeys better.

Application Deadline:

05 February 2026

Position Location:

This is a global role, and applications are welcome from all gategroup locations. The final work location will be determined based on the location of the successful candidate.

Application Requirements:

Please submit your application with a CV in English, as English is the working language for this role.

Internal Applicants: I n line with internal guidelines,

i nternal candidates are requested to inform their current line manager prior to applying.

Job Summary The

Global Manager - Core IT Platform Services

position leads the lifecycle management, governance, and continuous improvement of all enterprise applications and business platforms outside the SACS & Operations Suite. This includes ERP systems (D365, SAP), HRIS (Workday), Finance (SAP), Procurement (D365), Legal, Operational Support tools, and associated integration platforms.

The role ensures that core platforms are standardized, secure, reliable, aligned with the all-time IT strategy and gategroup’s mission to Simplify, Standardize, and Innovate. Acting as a bridge between Business Engagement, Technology Alignment Office, Infrastructure, and Service Reliability teams, this role owns platform scalability, lifecycle governance, product roadmap coordination, and end-user adoption across general functions.

Main Duties & Responsibilities Platform Ownership

Manage the lifecycle of enterprise applications (ERP, HRIS, Finance, Procurement, Legal, etc.) in line with architecture and security standards.

Maintain platform lifecycle plans (upgrades, patches,



dependencies, end-of-life).

Ensure documentation, configuration baselines, and standards are maintained.

Standardization & Simplification

Drive platform harmonization and rationalization, removing duplications.

Promote global adoption of standardized templates and configurations.

Support Spark’IT 2030 simplification and modernization priorities.

Governance

Define and enforce platform policies, release processes, and change governance.

Ensure compliance with cybersecurity, identity, and audit requirements.

Collaboration & Stakeholder Engagement

Work with Business Engagement to translate functional needs into scalable platform solutions.

Partner with Data & Analytics on data quality, MDM alignment, and stewardship.

Coordinate with Infrastructure, Architecture, and Innovation teams.

Vendor & Partner Management

Manage platform vendors and system integrators to ensure performance and contract compliance.

Support procurement and legal during negotiations and renewals.

Support & Operations

Collaborate with IT Operations & Service Reliability on monitoring, incident prevention, and SRE practices.

Act as L3 escalation point and coordinate resolution with internal/external teams.

Ensure platform performance, stability,



and adherence to SLAs/OLAs.

Accountable for global reliability, cost efficiency, and user experience KPIs within the Corporate Services service catalog.

Qualifications Education

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or Business Administration

Preferred: Master’s degree in Information Systems, IT Management, Business Administration, or Digital Transformation

Work Experience

10+

years

of experience

in IT, enterprise applications, or platform management

7+ years

managing

enterprise platforms

across ERP, HRIS, Finance, Procurement, and corporate systems

Proven delivery of

global platform standardization, simplification, and rationalization

initiatives

Experience working in

large, multinational, matrix organizations

Strong track record in

vendor and system integrator management

Technical Skills

Strong expertise in enterprise application platforms, including ERP, HRIS, Finance, Procurement, and corporate support systems

Solid understanding of platform lifecycle management, including upgrades, patching, and end-of-life planning

Experience with integration platforms, middleware, and cloud / hybrid IT environments

Knowledge of IT service management, security, identity and access management, and audit requirements

Ability to define and track platform KPIs related to reliability, cost efficiency, and user experience

Languages

Fluent in English (written and spoken); additional regional languages are an asset.

Required Core Competencies

Strategic & Syste

📌 Global Manager (Madrid)
🏢 2021 gategroup Services Belgrade
📍 Madrid