As you contemplate your future you might be asking yourself whats the next step?
Start your journey with us We are looking for an experienced CX Documentation and Translation Executive German amp; English speakerto join our Barcelonabased CX Customer Journey team in ahybrid 6month temporary capacityto manage and update customer experience content for both agents and digital channels Youll ensure source materials and translations are accurate consistent and aligned with our brand voice and local market needs By delivering clear and accessible information youll help drive efficient support and contribute to building customer trust and loyalty If youre ready to soar were ready to take you there Why eDreams ODIGEO Were the worlds leading travel subscription platform We pioneered Prime the worlds first and leading travel subscription programme when it launched in **** Millions of Prime members every year across multiple markets 5 brands: eDreams GO Voyages Opodo Travellink and the metasearch engine Liligo This entire Prime experience is powered by a proprietary industryleading AI platform that delivers a smarter hyperpersonalised service and comprehensive travel experience globally to its members Diversity is our strength thats why our eDOers are coming from different nationalities from all continents 99 permanent contracts Prime members are subscribed to global travel gaining access to a comprehensive multiproduct offering for all their travel needsincluding hotels rail flights dynamic packages and car rental among others compounded by industryleading flexibility features and exclusive memberonly benefits What you will do: The Roles Key Responsibilities and Tasks As an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the global company project and its customers As a CX Documentation and Translation Executive in the CX Customer Journey team you will be in charge of: Documentation Management: Create maintain and update CX content with business owners ensuring highquality knowledge and internal communications to call centers on process updates timesensitive issues and implementation of new initiatives Translation Coordination: Ensure translations are accurate culturally relevant and aligned with brand tone and eDO standardsproofreading both human and AIgenerated content for consistency and quality Optimization:



Manage glossaries translation memories and style guides for content consistency Stakeholder management: Work crossfunctionally with teams and stakeholders to align priorities and ensure timely delivery Support translation and documentation needs across CX Product Training and other key functions Support with translation and documentation queries across the business Continuous Improvement: Perform regular quality reviews of CX documentation and translations What you need to succeed: Mandatory Skills Bring your unique perspective speak up and offer disruptive solutions Youll have the opportunity to learn and grow while making a real impact on our team Heres what you need to succeed: Minimum of two years of experience in a documentation and translation role Certified German Translator and Fluent in English C2 with a professional translation qualification eg EMT CIOL SFT Experience using CMS and AI tools eg DeepL GPT assistants to adapt content across languages and platforms Proven track record of delivering highquality content through AIassisted proofreading utilizing advanced tools to streamline the editing process while maintaining a humancentered final polish Familiarity with translationlocalization tools like SDL Trados and Lokalise Strong writing and editing skills using Word or Google Docs Experience with contentknowledge systems eg Confluence SharePoint Zendesk Guide Guru Proficiency with tools like Slack Microsoft Teams Jira Asana Trello Mondaycom or Microsoft Project A quick learner strong communicator and team player who brings solutions and fresh ideas Preferred Qualifications Experience with Applied AI Tools: Demonstrated comfort using practical AI tools such as Gemini or other AIpowered assistants Experimentation Mindset: Curiosity and eagerness to explore experiment with and integrate emerging AIdriven solutions into workflows AIEnhanced Problem Solving: Ability to effectively leverage AI tools to streamline processes and enhance productivity Adaptability and Learning Agility:



Enthusiastic about continuously learning and quickly adapting to new AI features and capabilities Whats in it for you?
The best talent deserves the best benefits At eDO we want you to be a part of our success story and great culture Heres what we offer: A rewarding Compensation package Prime Plus membership competitive salary and benefits package including adaptable benefits performancebased bonuses birthday day off discounts and partnerships relocation support and premium equipment with rolebased selection options and device ownership through our equipment lifecycle program when it reaches its refresh cycle Your Wellbeing is our priority Embrace Freedom and Flexibility At eDO we value flexibility employee care and transparency We offer a hybrid homeoffice model focused on outcomes Youll be able to find the right workpersonal life balance that suits you best Work hard party hard We believe in having fun and connecting with colleagues Join eDO for afterwork events padel tournaments parties and more Create communities based on your passions like sports and music Come to work as you are with no dress code and enjoy free fruit coffee and tea at our offices Enjoy a dynamic and healthy environment Be innovative take risks and share your ideas Our diverse and openminded teams support high performance learning and growth Youll work in an Agile mindset environment with recognition at our core Wanna take a peek into what its like to work at eDO?
Follow us on and discover more about life at eDO If you are ready for a career opportunity with unmatched benefits continuous learning and a supportive worklife balance look no further Take your career to new destinations by applying now and help our diverse inclusive and passionate team shape the future of travel now We are an equalopportunity employer and value diversity at our company We do not discriminate based on race religion colour national origin gender sexual orientation age marital status or disability status Our people are the key to our success Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation Dont meet every requirement?
If youre excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless LIJM1

📌 Cx Documentation And Translation Executive (German & English) – (Hybrid) – (Temporary 6 Months)
🏢 Edreams Odigeo
📍 Barcelona