What you'll do The Guest Experience Assistant will be responsible for the overall guest journey. You will proactively and personally manage every stay—from pre-arrival contact and check-in presentations to post-departure feedback—ensuring an exceptional experience at every touchpoint. Serve as the main point of contact for guests within your assigned portfolio, managing communication and service delivery throughout their entire stay.
Issue Resolution: Record, diagnose, elevate (to Operations when necessary), and resolve all guest requests or incidents, keeping them informed at every stage until full resolution.
Internal Coordination: Collaborate with Operations, Maintenance, Housekeeping, Warehouse, and Quality teams to ensure rapid, high-quality responses to on-site issues.
Service Efficiency:



Respond promptly and professionally to calls, emails, and online chats, ensuring compliance with established SLAs.
Process & Budget Tracking: Monitor expenses related to guest service interventions, coordinating actions to remain within budgetary limits.
2–3 years of experience in front desk or customer service roles, preferably in hospitality, serviced apartments, or residential buildings.

- Native or bilingual Spanish and full professional proficiency in English (additional languages are a plus).
- A charming office in the heart of Madrid.

Hybrid work model.
Coffee and tea are always available.

📌 Customer Service Representative - Bilingual (English / Spanish) (Madrid)
🏢 Talantir
📍 Madrid