We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment.

Fever has developed a proprietary technology that inspires a general community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience.

Behind the user-friendly iOS and Android apps and webpage that work across the world is the engineering team.

We are in charge of creating, developing, improving, and maintaining all Fever services so that more people can have an amazing experience.

We are looking for a Tech Support Engineer to be the first point of contact for platform incidents.

Learn the platform's features, architecture, and configuration.

Meet key teams—Engineering, Product, Data and Systems —to understand collaboration workflows.

After 3 months in Fever: Handle most incidents independently, using logs and monitoring tools.





Improve internal documentation and support processes.

Train and mentor new Tech Support members.

Ensure proactive monitoring and improve issue resolution efficiency.

Experience in technical support or troubleshooting roles.

Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...).

Knowledge of APIs, services, and client-server architecture.

Proficiency in English for clear communication.

Linux/UNIX and scripting skills.

Experience with RESTful APIs and JSON.

Knowledge of AWS, Docker, Kubernetes.

Familiarity with ticketing tools (Jira, Zendesk) and SQL/NoSQL databases.

We use these technologies, so it would be a plus if you have experience in: Django/Flask PostgreSQL Redis Celery with RabbitMQ Experience working on agile methodology Event communication between services Handling services with more than **** request/second.

AWS, Docker and Kubernetes Benefits

📌 Tech Support Engineer (Linux) (Málaga)
🏢 Fever
📍 Málaga