Role Description

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We are still looking for the very Top Talent…and we would be delighted if you were to join our team
More in detail, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work, with more than 35,000 employees worldwide and a presence in over 35 countries. We are leaders in digital technology services, delivering large-scale technology solutions to some of the world's most renowned organizations.

What we look for?

We are looking for a Senior Delivery Manager to join our Global Accounts division in Spain, supporting strategic international clients operating in complex, multi-service, and distributed delivery environments.

This role is idóneo for a hands‑on delivery leader with strong operational discipline, financial acumen, and the ability to manage large-scale accounts while ensuring operational excellence, financial performance, client satisfaction, and business growth.

Key Responsibilities

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- Take end-to-end responsibility for the operational delivery of projects and services within assigned accounts.

- Ensure commitments, service levels, milestones, and client expectations are consistently achieved.

- Establish and manage governance frameworks, including delivery reviews, operational meetings, action tracking, and escalation management.

- Own financial reporting activities, including forecasting, budgeting, variance analysis, and management reporting.

- Coordinate revenue recognition, billing milestones, purchase orders, timesheets,



and invoicing readiness.

- Monitor costs, profitability, and margins, identifying risks and implementing corrective actions.

- Manage resource demand, capacity planning, staffing needs, onboarding, and workforce optimization.

- Ensure compliance with Statements of Work (SOWs), contractual obligations, SLAs, and change requests.

- Act as the primary operational delivery contact for client stakeholders.

- Drive process compliance, reporting accuracy, and data quality across delivery and corporate systems.

- Identify operational improvements that enhance predictability, efficiency, quality, and profitability.

- Collaborate closely with Finance, HR, Talent Acquisition, Legal, Procurement, and Delivery teams.

- Proactively identify client needs and business opportunities, supporting unsolicited proposals and value-added initiatives.

- Advocate for the use of AI and automation to improve delivery operations, forecasting, reporting, and decision-making.

Mandatory Requirements

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- Minimum 5 years of experience in IT Services Delivery, Account Operations, Programme Management, Service Management, or similar client-facing delivery roles.

- Proven experience managing the operational performance of complex accounts, portfolios, projects, or managed services.





- Strong background in financial forecasting, budgeting, revenue management, cost control, margin management, and variance analysis.

- Experience coordinating billing processes, revenue recognition, invoicing readiness, purchase orders, and timesheet compliance.

- Solid understanding of delivery governance, resource planning, risk management, escalation management, and change control.

- Experience working with Statements of Work, contracts, service levels, and commercial commitments.

- Experience leading international, distributed, and cross-functional teams.

- Strong analytical skills with the ability to transform operational and financial data into actionable decisions.

- Excellent stakeholder management and client-facing communication skills.

- Advanced knowledge of Microsoft Excel and PowerPoint.

- Professional proficiency in English.

- Availability for occasional travel within Europe, the United States, and India.

Nice To Have

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- Experience within Financial Services or other highly regulated industries.

- Bachelor's degree in Engineering, Computer Science, Business Administration, Finance, or related disciplines.

- Certifications such as ITIL, PMP, PRINCE2, Scrum, or equivalent.

- Experience managing account P&Ls; and portfolio reporting.

- Experience in service transition programs or multi-vendor delivery environments.

- Proven track record of improving reporting, controls, forecasting, and operational processes through automation and standardization.

- Additional European languages.

What can we offer?

📌 Senior Delivery Manager (Madrid)
🏢 Ust
📍 Madrid