Senior Customer Success Manager, Strategic & Enterprise Accounts

Full-time

Company Description

Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. Strategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. Strategy is a leader in AI-powered enterprise analytics, enabling organizations to transform data into actionable insights and drive smarter, data-driven decision making. Our platform empowers enterprises to unlock the full value of their data through advanced analytics, AI capabilities, and scalable enterprise architecture. As a Senior Customer Success Manager, you will manage a portfolio of strategic and enterprise customers and act as a trusted advisor to both business and technical stakeholders. You will guide customers throughout their lifecycle - from onboarding and adoption to long-term value realization - while partnering closely with Sales, Product, Support, and Engineering teams to ensure a seamless customer experience. Through strong executive engagement, strategic planning, and technical collaboration, you will help customers scale their use of Strategy’s AI-powered enterprise analytics platform and maximize the impact of their data initiatives.

Strategic Customer Success & Value Realization Serve as the primary point of contact for assigned strategic and enterprise accounts,



building trusted relationships with both business and technical stakeholders. Partner with customers and key stakeholders to define measurable business outcomes, establish clear success criteria and KPIs, and develop Customer Success Plans that outline key initiatives, adoption milestones, and value realization metrics aligned with their strategic goals. Ensure customers achieve measurable ROI from their Strategy investment and position the platform as a critical component of their data and analytics strategy.

Adoption & Customer Lifecycle Management Guide customers through onboarding and early adoption to ensure a smooth transition from implementation to operational use. Partner with implementation and technical teams to ensure successful deployment and early value realization. Technical Account Management Act as a technical advisor to customer stakeholders, supporting best practices for platform deployment, scalability, governance, and performance. Develop an understanding of customer architecture, data infrastructure, and BI environments to guide optimal platform usage. Facilitate technical discussions with customer architects, data teams, and IT leaders to support solution optimization and platform expansion. Coordinate with Product, Engineering, and Support teams to address complex technical challenges and ensure timely resolution. Commercial Collaboration & Customer Advocacy Support the successful renewal and expansion of customer accounts by ensuring customers continuously realize value from the Strategy platform.



Partner closely with Sales and Account Management teams to identify opportunities for upselling or cross-selling additional Strategy capabilities. Provide account insights, adoption data, and customer health indicators that inform renewal and expansion strategies. Act as the voice of the customer internally and provide insights that help influence product innovation and service improvements.

Key performance indicators include: Customer Health & Engagement Maintain strong relationships with key stakeholders and proactively address risks that could impact long-term customer success. Commercial Support Impact Effectively support Sales and Account Management teams in achieving renewal and expansion goals through strong customer relationships, adoption insights, and proactive risk management.

Bachelor's degree in business, technology, or a related field (or equivalent work experience). 8+ years of experience in a customer-facing role such as Customer Success, Technical Account Management, Account Management, Consulting, or Professional Services within a SaaS or enterprise software environment. Strong communication and stakeholder management skills with the ability to engage both business leaders and technical teams. Experience working with SaaS platforms, enterprise analytics, or data platform solutions. Familiarity with Business Intelligence, analytics platforms, or AI-driven technologies is a plus. Strong problem-solving, project management, and cross-functional collaboration skills. Experience with CRM and customer success platforms such as Salesforce. Cloud certifications (AWS, Azure, or similar) are a plus. Fluency in Spanish and English.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

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📌 Senior Customer Success Manager - Spanish speaking (Madrid)
🏢 Talantir
📍 Madrid