Omega CRM Consulting is looking for a Systems Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies.The Systems Operations Specialist will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with ISI standards.

Tasks include, but are not limited to:

Coordinating and scheduling backup/recovery & Performing Disaster Recovery testing

Access & identity monitoring

Coordinating (but not performing) server and database patches

Small enhancements/configuration changes to software

Coordinating software management

Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)

Collecting & Processing Demands from Business Users

Performing Incident & Problem Management

Performing Change Management

Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items

Coordinating System Archiving

Coordinating the onboarding of systems from functional areas to the EOC

Overseeing Knowledge transfer, Shadowing, Reverse Shadowing during the transition of systems from the functional areas to the EOC

Communicating system transition results back to the EOC reporting team

Skills:Must be customer oriented

Must be well organized and methodical

Must have excellent communication skills both written & verbal

Must be able to work successfully on a team

Must have Excellent English speaking, reading & writing skills

Other languages such as German, Japanese,



Mandarin, Spanish a plus

Must be able to present information effectively

Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.

A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification

Working knowledge of:

Data transformation and modelling using Snowflake and dbt

Good to have knowledge of data integration tools (Snaplogic)

Python and SQL (advanced)

Infrastructure as Code (AWS CDK / CloudFormation) — pipelines and transformations are deployed as reusable blueprints across environments

Experience:2+ years working as System Lead or Similar

Good Understanding of assigned application and system lead support service tasks

Understanding and experience working with Hardware, software, networking and databases

Proven work experience in an IT technical support or similar role

Experience working in a regulated environment is a plus

Experience working in a multicultural diverse environment

What do We offerPermanent contract.

Flexible Schedule.

We make it easy.

Balance your professional and personal life.

Trainings & Certifications.





Improve your skills and get the official certificate from our main partners.

Home Office.

Flexible retribution (public transport ticket, Ticket restaurant, ...).

Health insurance.

OMEGA in action.

Our commitment to a better society is not just an intention.

About usOmega CRM, a Merkle Company, is a general digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation.

We grow #Together.

#J-*****-Ljbffr

📌 Business Operation Executive con Alemán (Madrid)
🏢 Omega CRM, A Merkle
📍 Madrid