Are you a Danish speaker looking for a new opportunity in Barcelona? Join an international team, build your career and work in a dynamic, multicultural environment with a permanent contract and hybrid model.

MSX International is a general leader in automotive business services, operating in more than 80 countries. Our Contact Center in Barcelona brings together professionals from different backgrounds and countries, all focused on delivering excellent support and customer satisfaction for major automotive brands.

As a Customer Service Agent, you will be the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners. Your mission is to manage and resolve customer cases efficiently while representing the OEM with professionalism and ensuring an excellent service experience.

Ensure a positive customer experience throughout all interactions, even in challenging situations

Maintain customer satisfaction levels in line with project KPIs

After this phase is successfully completed,



the position becomes hybrid (50% remote).

You are a native/bilingual Danish speaker;

You have a good level of English (B2-C1)is required;

You have at least 1 year of experience in Customer Service, Contact Center, Customer Relations or related positions;

You have ability to assess and manage complex cases, with strong problem-solving skills;

You are proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel);

Permanent full-time contract (40 hours/week)

Hybrid work: up to 50% after training

Training and development opportunities

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status.

📌 Full-time Danish Customer Support Representative (Barcelona)
🏢 Msx International
📍 Barcelona