Volkswagen Group Services

is a Volkswagen Group company oriented towards working for Group companies worldwide.

We provide services in the areas of production, logistics, data engineering (IT), engineering, consulting, quality, business services, human resources, communication, and administrative and financial services. We are currently hiring a IT Service Manager to join our IT Operations Hub for our new projects in

Integral Partners

IT Service Manager

you are responsible for the end-to-end operational governance, service performance and continuous improvement of a Level 2 IT Support service.

English as the primary working language

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JIRA

boards

and ensure alignment with the relevant IT tool landscape.

Shift-Left governance

OKR and PI Planning cycles

and regular service-performance reporting.

Consolidate operational data from support teams, product teams and reporting sources.

Provide trend analysis and management-level service insights.

AWS QuickSight

Ensure transparency on SLA performance, backlog, incident trends and service stability.

Financials & Contract Governance

annual budget planning

, Support quarterly invoicing governance and budget controlling.





Carve-out contract packages; Track service-cost development and budget consumption.

Support commercial discussions related to service scaling and additional scope.

Collaborate with Finance, Legal, Procurement and Contract Management.

Confluence

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JIRA / Confluence

University BS Degree in Information Technology, Computer Science, Engineering, Business oriented or related field.

ITIL certification

Scrum / Agile certifications

AWS Certification

IT Service Management

JIRA & Confluence

.

Solid understanding of contracts, budgets and financial steering.

JIRA

Confluence

AWS

AWS QuickSight

Strong ownership mindset for service stability, governance and cost control.

English: Spanish: Portuguese: Valuable

Experience in automotive or mobility IT

Experience in large corporate IT environments

Experience with cross-company commercial governance

Hybrid Work Model

Home Office Equipment Support

Flex Work Schedule

International Remote Work Policy

Monthly Extra Allowances

VW Group and Partnership Brands Discounts

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📌 IT Manager Remote (Santiago de Compostela)
🏢 Volkswagen Group Services - Valencia
📍 Santiago de Compostela