What You'll Do: The Customer Success Manager (CSM) is responsible for the day-to-day commercial performance and delivery of Criteo's retail media partnerships with retailers.
The role focuses on executing agreed retailer strategies and plans, delivering a high-quality insight-led service, unlocking growth opportunities, proactively managing risks and ensuring strong operational & campaign performance.
Working closely with Demand, Analytics, Solutions and Technical teams, the CSM ensures Criteo solutions are successfully adopted and driving measurable growth.
Your tasks will include (but are not limited to) : Retailer Performance: Provide regular retailer and internal updates covering performance, risks, wins and opportunities.
Data, Insights & Technical Support: Leverage reporting tools to create custom analyses that surface actionable insights,



growth opportunities and potential risks.
Support retailers with access to data and reporting via UI and API.
QBRs & Stakeholder Engagement: Support with the preparation and execution of Quarterly Business Reviews.
Coordinate internal stakeholders and lead performance and opportunity narratives.
Support the activation and scaling of Sponsored Products, Onsite Display and Offsite solutions.
Collaborate with Demand teams to drive spend, optimise performance and flag risks early.
Educate retailer teams on campaign best practices, forecasting and media planning.
Operational & Financial Oversight: Act as a point of contact for billing queries and invoice sharing.

📌 Customer Success Manager (CSM) (Barcelona)
🏢 WomenTech Network
📍 Barcelona