TheLead IT Operating Model (ITOM) Architect

will drive the end-to-end design and operationalization of a global, platform-centric IT Target Operating Model. This role is responsible for bridging executive digital strategy with ground-level organizational structures, establishing governance frameworks, defining global vs. regional decision rights, and aligning platform delivery models across enterprise domains (e.g., ERP, Integration, Cloud/Infrastructure, Data & AI).

Key Responsibilities

Target Operating Model Design

: Define and refine the global IT Target Operating Model blueprint, shifting from traditional siloed/regional IT functions to a modern platform-centric and product-driven model.

Executive & Stakeholder Alignment

: Lead alignment sessions with C-suite stakeholders (CDIO, CIO, CFO, Business Leads) to secure buy-in on ITOM design principles, North Star vision, and trade-offs.

Governance & Decision Rights

: Establish global IT governance charters, decision rights (RACI), steering committee mechanisms, and business relationship management (BRM) interfaces.

Platform Architecture & Mapping

: Group applications and technology capabilities into Business and Tech Platforms (e.g., SAP/ERP, ServiceNow, Data/AI, Digital Portals).





Change & Capability Strategy

: Assess org readiness, identify skill/role gaps, and define transition paths for key leadership and platform roles.

Global IT Decision Rights Matrix & Governance Framework

Business & Tech Platform Capability Model

Required Skills & Qualifications

Experience

: 12+ years in technology consulting or enterprise corporate IT leadership roles, with at least 5 years leading global ITOM, IT transformation, or IT M&A;/carve-out initiatives.

Operating Model Expertise

: Proven track record implementing platform-centric, product-led, or matrixed general IT operating models in multi-national industrial or complex corporate environments.

Methodologies

: Deep understanding of CMMI capability models, Enterprise Architecture frameworks (TOGAF), ITIL, and Agile governance at scale.

Soft Skills

: Strategic gravitas, executive presence, and strong stakeholder management across global, regional, and country business units.

Education & Certifications

: Master's degree in Computer Science, Engineering, Business Administration, or related technical discipline.

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