Tomorrowland is expanding its activities to Ibiza and is therefore looking for a hands-on and experienced Operations Director to oversee all day-to-day activities and ensure seamless execution across departments. This is a unique opportunity to be part of an exciting new project on the island, where operational excellence, innovation, and guest satisfaction are key to creating unforgettable experiences. ROLE PURPOSE The Operations Director will have overall responsibility for the day-to-day operational management, translating the Tomorrowland concept and vision into a seamless, consistent and operationally executable guest experience. Key areas include Guest & Entrance Operations, VIP, Artist Operations, Production & AV, IT, Health & Safety, Maintenance, Cleaning & Laundry, Shop and Mobility , while working closely with F&B;, Commercial, Finance, HR, Security and Creative.

KEY RESPONSIBILITIES
Overall Operations & Operational Readiness Lead the day-to-day operation and overall operational performance of the venue. Drive pre-opening planning and readiness, ensuring teams, suppliers, systems, equipment and procedures are fully prepared and tested. Ensure appropriate staffing, resources and capacity according to business and guest requirements. Provide clear direction, priorities and accountability to Department Heads. Ensure effective workforce planning, productivity and operational coverage. Guest, VIP, Artist & Event Operations Oversee GA, entrances, guest flows, capacity management and VIP/table operations. Ensure operational capacity and resources are aligned with commercial requirements and guest volumes. Technical, Facilities, Safety & Compliance Coordinate Production/AV, IT, Maintenance, Cleaning & Laundry,



Shop and Mobility to ensure seamless daily operations. Ensure compliance with health & safety, licensing, regulatory and risk-management requirements . Maintain effective emergency, contingency and business continuity procedures. Performance & Cross-Functional Collaboration Work closely with the General Manager and Finance on budgets, labour costs, resource planning and operational efficiency. Act as the central operational coordination point across F&B;, Commercial, Creative, Finance, HR, Security, Production, Artist Operations and Ticketing. Coordinate contingency and emergency responses, prioritising safety, guest experience and business continuity. EXPERIENCE & SKILLS Proven senior operational leadership experience within luxury hospitality, nightlife, entertainment, events or high-volume venues . Strong understanding of operational budgets, labour productivity, resource planning, cost control and revenue protection. Extensive experience coordinating F&B;, Production, Security, Ticketing, Sales & Marketing, Technical, Finance, HR and external partners. Strong knowledge of health & safety, licensing, compliance, risk management and emergency procedures . Experience with pre-opening, operational readiness, peak-season management and incident management . Strong knowledge of the Ibiza/Balearic Islands operating environment and local regulations is highly desirable. Fluent Spanish and English required. You combine strategic thinking with strong on-the-ground execution , remaining visible and accessible during critical operational periods while maintaining a clear overview of the wider business. You understand that operational excellence must always support guest experience, safety, commercial performance and the Tomorrowland concept .

📌 Operational Innovations Director/Senior Manager (España)
🏢 Tomorrowland
📍 España