Operations Supervisor (Service Operations Supervisor) - NRTA

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Job Category: Operations

Requisition Number: OPERA006845

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- Full-Time

- On-site

Locations

Showing 1 location

NRTA, Nantucket, MA 02554, USA

Description

Keolis is hiring Operations Supervisor (Service Operations Supervisor) in Nantucket, MA.

Hourly Wage: $34.00

Knowledge and Experience

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- One (1) year of Transit/Transportation supervisory, dispatch or combination experience preferred.

- Computer literate to include intermediate experience with MS Office products is required.

- Prior experience with dispatching software systems is preferred.

Skills

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- High level of attention to detail.

- Effective communication skills, both written and oral.

- Strong organizational planning skills.

- Must be a self-starter

- Strong practical skills.

- Ability to work without direct supervision.

- Ability to read, write and speak English.

- Ability to work versátil schedules that may include nights, weekends, and holidays.

- Strong analysis and problem-solving skills required.

- Basic math skills.

- Valid driver’s license

Key Accountabilities
Service Dispatching Oversight

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- Monitor daily fixed-route service performance using Computer-Aided Dispatch (CAD), Automatic Vehicle Location (AVL), radio systems, and other operational technology.

- Track route adherence, schedule performance, service interruptions, and headway management.





- Identify service disruptions and implement corrective actions to maintain service reliability.

- Coordinate service adjustments during traffic delays, weather events, special events, road closures, and emergencies.

- Provide real-time operational guidance and support to bus operators.

- Respond to operator requests, questions, and service concerns.

- Coordinate replacement operators, vehicle assignments, and emergency coverage as needed.

- Ensure operators comply with schedules, operating procedures, and agency policies.

- Receive and document accidents, passenger incidents, vehicle breakdowns, security concerns, and emergency situations.

- Coordinate responses with maintenance personnel, emergency services, law enforcement, and management.

- Maintain accurate records of operational incidents and service disruptions.

- Prepare and submit incident reports in accordance with agency procedures.

- Maintain continuous communication with operators, supervisors, maintenance staff, and management personnel.

- Manages Paratransit and Microtransit Schedules, ensures proper vehicle supply and fast response to trip requests within prescribed time windows.

- Meets with Bus Operators on a regular basis to discuss overall performance,



provides support and coaching needed to do the job successfully.

- Issues corrective action when required in relation to Bus Operator performance.

- Reinforce safety practices, customer service standards, and agency policies.

- Conduct route observations and performance evaluations as assigned.

- Assist with employee training, mentoring, and development initiatives.

Field Supervision Oversight

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- Conduct field observations of fixed-route operations to ensure safe, efficient, and reliable service.

- Monitor operator performance, customer interactions and adherence to established procedures.

- Evaluate on-time performance, schedule adherence, and service quality.

- Identify operational challenges and recommend corrective actions.

- Ensure timely departures of transit vehicles from high frequency transit stops.

- Respond on-site to accidents, customer complaints, service disruptions, security incidents, and emergencies.

- Conduct preliminary investigations and gather statements, photographs, and relevant documentation.

- Coordinate with emergency responders, law enforcement, maintenance personnel, and management.

- Ensure appropriate follow-up actions are completed.

- Ensure proper and accurate documentation of daily report paperwork and related logs/ forms.

Training Support

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- Assists with Student Bus Operator training as assigned by the department manager.

- Assists with Bus Operator re-training and refresher training as assigned by the department manager.

📌 Operations Supervisor (Fuentes de Andalucía)
🏢 Keolis Commuter Services
📍 Fuentes de Andalucía