Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations. We pride ourselves on facilitating career-defining opportunities within the international Customer Support Services sector.

Job Overview

We are currently sourcing candidates for a prestigious Customer Support Specialist position in Spain, located in the vibrant city of Valencia. This role is perfect for professionals seeking one of the most exciting Dutch-speaking jobs currently available, offering a chance to thrive within a high-growth environment focused on elevating the standard of Customer Support Services.

Key Responsibilities

- Deliver exceptional omnichannel support via phone, email, and live chat within the Customer Support Services industry.
- Leverage cutting-edge AI technologies and modern CRM tools to resolve complex consumer inquiries.
- Act as a brand ambassador for various online platforms, maintaining high levels of satisfaction.
- Identify recurring technical or service-related issues and propose actionable process improvements.
- Maintain clear and professional communication in Dutch and English to ensure global standards are met.
- Collaborate with international teams to foster an innovative culture focused on customer experience optimization.
- Document all interactions accurately within the company database to drive efficiency.

Requirements





- MBO-4 diploma
- Fluent Dutch and C1 English
- Available from November
- Minimum one year commitment
- Strong listening skills
- Native or fluent Dutch (spoken and written)
- Valid EU passport (mandatory)

What We Offer

- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- And Much More...

Life in Spain

Securing one of these desirable jobs in Spain means embracing a lifestyle defined by Mediterranean sunshine, rich cultural heritage, and a world-class social atmosphere. Valencia serves as the perfect backdrop for your career, offering a unique blend of historical charm and modern professional convenience that makes working in Spain an unparalleled experience.

The high quality of life in Spain, characterized by its exquisite culinary scene and welcoming locals, ensures that your time abroad will be personally and professionally fulfilling. As you settle into your Customer Support Specialist position in Spain, you will find that the country provides the idóneo environment for both personal growth and professional success.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in Valencia, we invite you to apply now. Please submit your updated CV for consideration, and a consultant from Mercier Consultancy Group will be in touch to discuss your suitability for this exciting opportunity. We look forward to hearing from you.

📌 Customer Support Specialist – Work In Valencia, Spain
🏢 Mercier Consultancy
📍 Valencia