Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities within the global BPO and corporate sectors, ensuring our candidates find the perfect professional fit.

Job Overview

We are currently seeking a motivated professional for a Customer Support Specialist position in Spain, specifically within the dynamic E-commerce sector. This role is adecuado for individuals looking for impactful Dutch-speaking jobs that require a blend of analytical problem-solving and exceptional service delivery in a vibrant, on-site environment.

Key Responsibilities

- Act as the primary point of contact for E-commerce clients, providing tailored support to ensure customer satisfaction.
- Manage high-volume inquiries regarding orders, logistics, and account management through various digital channels.
- Coordinate with internal departments to resolve complex post-purchase issues typical in the fast-paced E-commerce industry.
- Maintain detailed documentation of customer interactions within our CRM systems to track service trends.
- Optimize the customer journey by identifying pain points and suggesting improvements to the service workflow.
- Uphold the brand reputation of our clients by providing professional and empathetic communication in Dutch.




- Execute troubleshooting procedures for payment and delivery queries to maintain smooth operational flow.

Requirements

- Dutch speaker
- C1 English proficiency
- Native or fluent Dutch (spoken and written)
- Valid EU passport (mandatory)
- Proven ability to navigate E-commerce platforms and digital service tools.

What We Offer

- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Daily Breakfast and Lunch Provided
- Spanish Language Lessons
- Social Events and Professional Bootcamps
- And Much More...

Life in Spain

Choosing to pursue jobs in Spain allows you to immerse yourself in a culture renowned for its work-life balance, Mediterranean climate, and welcoming atmosphere. Working in Valencia places you at the heart of an iconic destination where the sun shines year-round, making it one of the most desirable locations for professionals seeking long-term growth.

Beyond the professional benefits, Spain offers an unparalleled quality of life, featuring world-class gastronomy and a vibrant social scene. If you are ready to relocate for a Customer Support Specialist position in Spain and enjoy the Mediterranean coastal lifestyle, this role offers the perfect platform to build your career in a beautiful setting.

How to Apply

If you are an experienced communicator ready to take the next step in your career, we invite you to click "Apply Now" to submit your application to Mercier Consultancy Group. We look forward to reviewing your profile for this exciting opportunity.

📌 Customer Support Specialist – Work In Valencia, Spain
🏢 Mercier Consultancy
📍 Valencia