Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations. We pride ourselves on facilitating career-defining moves, ensuring our candidates secure high-impact roles within the most prestigious companies across the continent.

Job Overview

We are currently sourcing exceptional professionals for a Customer Support Specialist position in Spain within the rapidly evolving energy sector. This is a unique opportunity to advance your career while enjoying the Mediterranean lifestyle through one of our most exclusive Dutch-speaking jobs in Valencia.

Key Responsibilities

- Deliver expert support to energy sector clients, addressing inquiries regarding utility accounts and supply services.
- Maintain high levels of customer satisfaction by resolving technical and billing concerns with precision.
- Act as a primary point of contact for Dutch-speaking clients, providing clear and professional communication.
- Collaborate with internal energy teams to streamline service delivery and improve customer experience protocols.
- Document all interactions accurately within the CRM to ensure a seamless service history for energy consumers.
- Stay updated on energy industry regulations and company service offerings to provide accurate, value-driven guidance.
- Balance your workload within a hybrid office environment, ensuring peak productivity during all operational hours.

Requirements





- Native Dutch speaker
- Native or fluent Dutch (spoken and written)
- Valid EU passport (mandatory)
- Previous experience in customer-facing roles, preferably within a regulated industry sector.

What We Offer

- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
- Hybrid Work Model (mix of on-site and remote)
- And Much More...

Life in Spain

Embracing one of our many jobs in Spain means immersing yourself in a culture that balances professional ambition with a vibrant, sun-drenched lifestyle. Spain offers an unparalleled climate and a social atmosphere that is perfect for those looking to expand their horizons while living in a coastal paradise.

Relocating to Spain provides a rare chance to enjoy world-class gastronomy, historic architecture, and an exceptional quality of life. By choosing a Customer Support Specialist position in Spain, you will find that the transition is smooth and rewarding, allowing you to thrive in your professional endeavors while enjoying everything Spain has to offer.

How to Apply

If you are ready to take the next step in your career with one of the leading Dutch-speaking jobs in the energy sector, we invite you to apply now. Join Mercier Consultancy Group and let us help you start your new journey in beautiful Valencia.

📌 Customer Support Specialist – Work In Valencia, Spain
🏢 Mercier Consultancy
📍 Valencia