Customer Experience Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations. We pride ourselves on facilitating career-defining opportunities that combine professional growth with exceptional international living experiences.

Job Overview

We are currently sourcing a dedicated professional for a Customer Experience Specialist position in Spain within a fast-paced, high-growth e-commerce environment. This is an ideal role for those seeking one of the most rewarding Dutch-speaking jobs in Europe, where you will directly influence consumer satisfaction and brand loyalty for a major integral platform.

Key Responsibilities

- Act as the primary point of contact for Dutch-speaking customers navigating our e-commerce platform, ensuring a seamless shopping journey.
- Resolve complex order-related inquiries, shipping discrepancies, and payment issues with a solution-oriented mindset.
- Maintain high levels of customer satisfaction by providing precise, empathetic, and timely communication across multiple digital channels.
- Collaborate with logistics and sales departments to ensure order accuracy and optimize the post-purchase experience for our clients.
- Proactively identify trends in customer feedback to suggest improvements to our e-commerce processes and user interface.
- Maintain detailed case records within our CRM system to track and analyze consumer sentiment and support effectiveness.
- Uphold the brand identity by delivering premium support consistent with our position as a leader in the digital marketplace.

Requirements

- Native Dutch speaker
- C1 English proficiency
- Proven track record in customer service or support roles,



preferably within the e-commerce sector.
- Strong digital literacy and the ability to navigate multiple software platforms simultaneously.
- A passion for building positive relationships and solving problems with a professional demeanor.
- Availability for an on-site, full-time commitment in the vibrant city of Valencia.

What We Offer

- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
- And Much More...

Life in Spain

Securing one of these exclusive Dutch-speaking jobs means embracing the enviable Mediterranean lifestyle. Spain offers a unique blend of historical charm and modern energy, where 300 days of sunshine a year make every day feel like an opportunity for discovery. When you pursue jobs in Spain, you aren't just changing your office address; you are immersing yourself in a culture known for its world-class festivals, beautiful architecture, and inclusive social atmosphere.

Living and working in Spain provides an unparalleled quality of life, featuring a world-renowned culinary scene and a relaxed, welcoming environment. With our comprehensive relocation support, settling into your new home in Spain is effortless. We handle the logistical complexities, ensuring you have the time and peace of mind to enjoy everything that life in Spain has to offer.

How to Apply

If you are ready to elevate your career and join a top-tier team, we invite you to apply for this Customer Experience Specialist position in Spain. Click 'Apply Now' to submit your application to Mercier Consultancy Group, and let us help you take the next step in your professional journey. We look forward to reviewing your profile.

📌 Customer Experience Specialist – Work In Valencia, Spain
🏢 Mercier Consultancy
📍 Valencia