Customer Experience Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. We specialize in sourcing professionals for high-impact roles, ensuring that our partners in the Customer Support Services industry maintain excellence in every interaction.

Job Overview

We are seeking a talented professional to join our team as a Customer Experience Specialist position in Spain. This is an exceptional opportunity for those looking to advance their careers through one of our premier Dutch-speaking jobs, providing expert support to a diverse clientele within the vibrant Customer Support Services sector.

Key Responsibilities

- Deliver high-quality support to Dutch and Belgian customers via phone, email, and chat within a fast-paced Customer Support Services environment.
- Utilize AI-enhanced service tools to provide innovative and efficient solutions for all client inquiries.
- Advise customers on specialized printing products, offering technical expertise and personalized guidance.
- Analyze individual customer needs to recommend the most optimal products and solutions, ensuring high levels of satisfaction.
- Maintain detailed records of customer interactions to contribute to the continuous improvement of service protocols.
- Collaborate with an international, technology-driven team to achieve excellence in every customer touchpoint.




- Ensure all service interactions reflect the professional standards required for this Customer Experience Specialist position in Spain.

Requirements

- Fluent Dutch/Flemish
- English C1
- Customer friendly attitude
- Analytical ability
- Commitment to residing on-site in Valencia, Spain

What We Offer

- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
- And Much More...

Life in Spain

Embracing one of our Dutch-speaking jobs means immersing yourself in the unparalleled Mediterranean lifestyle. Spain offers a perfect harmony of sun-drenched beaches, historic architecture, and a warm, inviting culture that makes it one of the most desirable locations for professional growth.

Relocating to Spain provides you with an exceptional quality of life, where world-class gastronomy and vibrant city life meet. As you settle into your new role and explore all that Spain has to offer, you will find that the country’s welcoming atmosphere and rich history create the perfect backdrop for your career advancement in our Customer Experience Specialist position in Spain.

How to Apply

If you are ready to take the next step in your career and join one of the most exciting Jobs in Spain, we invite you to apply today. Simply click the Apply Now button to submit your credentials and join the general team at Mercier Consultancy Group. We look forward to reviewing your application.

📌 Customer Experience Specialist – Work In Valencia, Spain
🏢 Mercier Consultancy
📍 Valencia