Welcome to the good side of tech ?It all started 12 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human? 300k+ specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over * people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.
At Docplanner we are a diverse group of over 300 people working in Engineering, Data, and Product teams. In case you'd like to see how it feels to be 100% yourself at work, here's a video of us.
Because it feels good to tell your family and your friends how you made the world a little bit better. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote friendly.
Role summaryWe're scaling an APEX-first Salesforce platform across multiple countries and business lines. As a Salesforce Developer, you'll design and build scalable Salesforce solutions that power our Customer Support/Success mainly and Customer Experience ecosystem. You'll develop robust backend services, integrations, Experience Cloud capabilities, Digital Engagement channels, and AI-driven customer interactions while collaborating with Product, Business Analysts, Architects, Admins, and QA to deliver reliable, high-quality releases.
Develop and enhance Service Cloud capabilities including complex case management, entitlements, milestones, routing,



and customer service automation.
Build and customize Experience Cloud sites to support customer and partner self-service experiences.
Implement and extend Digital Engagement capabilities including Chat, Messaging, WhatsApp, SMS, Facebook Messenger, and other supported customer communication channels.
Develop Apex services consumed by Lightning Web Components, Experience Cloud, Flows, and AI Agents.
Optimize SOQL/SOSL queries and ensure high performance for large-volume Service Cloud data operations.
Proactively participate in solution design, applying Salesforce best practices and scalable architecture principles.
Collaborate in design reviews with Architects and align on security, scalability, performance, and maintainability requirements.
Partner with DevOps on CI/CD using Git, Pull Requests, SFDX/DevOps Center, packaging, and safe deployment strategies.
Support UAT and troubleshoot incidents using logs, debug tools, and event monitoring.
Document technical decisions and APIs while maintaining Jira ticketsCustomize Salesforce objects, fields, page layouts, record types, search layouts, list views, queues, reports, and dashboards.
Maintain Salesforce security including users, roles, profiles, permission sets, sharing rules, field-level security, validation rules, and Experience Cloud access.
Promote Salesforce development best practices.
Contribute to the overall Salesforce architecture strategy, ensuring long-term scalability,



maintainability, and performance.
What success looks likeFeatures meet acceptance criteria and non-functional requirements while passing UAT on the first attempt.
Deliver scalable customer service solutions across Service Cloud, Experience Cloud, Digital Engagement, and AI channels.
Improve customer self-service adoption through Experience Cloud and AI-powered support.
Zero governor-limit regressions and excellent runtime performance on high-volume data.
Reduced defect rates and improved delivery cycle times across projects.
Required experience2–5+ years of Salesforce development experience with a strong focus on Apex.
Strong hands-on experience implementing and customizing Salesforce Service Cloud.
Experience developing solutions for Experience Cloud (Customer and/or Partner portals). Experience implementing or extending Digital Engagement capabilities including Chat, Messaging, WhatsApp, SMS, or similar customer communication channels.
Strong SOQL performance tuning skills and solid understanding of Salesforce data modeling.
Good understanding of Salesforce security including sharing models, CRUD/FLS enforcement, Experience Cloud security, and guest user access.
Solid understanding of the Service Cloud data model including Cases, Accounts, Contacts, Knowledge, Entitlements, Milestones, and related objects.
Experience developing Lightning Web Components (LWC). Comfortable with Git workflows, code reviews, and CI/CD using SFDX or DevOps Center.
Professional working proficiency in English.
Salesforce certifications such as:Platform Developer I or IIService Cloud ConsultantExperience Cloud ConsultantNice to haveExperience implementing and customizing Salesforce Knowledge.
Experience with Data

📌 Salesforce Developer (España)
🏢 Accenture
📍 España