At Amenitiz, we're on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.
With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.
At our Barcelona office, we turn positivity into progress, ownership into bold ideas, and collaboration into results that matter.

About the role
We are dedicated to building and maintaining strong relationships with our valued customers, ensuring their satisfaction and long-term commitment to our services. As a Retention Specialist, you will play a crucial role in reducing churn, improving customer loyalty, and preserving our brand reputation. Resolve minor conflicts constructively, fostering long-term customer relationships.
Develop strategies to encourage satisfied customers to leave positive reviews, strengthening brand trust.
Work closely with Finance and Customer Support teams to resolve disputes efficiently.
Collaborate with Sales, Product,



and Customer Support teams to enhance the customer experience and address churn-related issues.
Provide feedback to internal teams to help shape improvements in onboarding, product usability, and support processes.
Native French speaker, with fluency in English. Proficiency in Spanish or Italian is a plus.
Highly organized, with a proactive mindset and a strong willingness to test, learn, and implement new processes.
Our BenefitsCompetitive salary – We recognize your hard work and celebrate your success with exciting, performance-based incentives.
Comprehensive health & wellness coverage – Your physical and mental well-being matter, and we've got you covered.
A vibrant office in the heart of Barcelona – Our spacious office comes with daily fresh fruit, great coffee, after-work drinks, and a nice patio with endless sunshine.
Adaptable benefits – Save on meals, childcare, transportation, and training with our tailored remuneration options.

📌 Bilingual Renewal Specialist (Barcelona)
🏢 Amenitiz
📍 Barcelona