Job Title:Customer Service Sales Representative (Dutch-Speaking) Hybrid HS03Job DescriptionExperience the power of a game-changing careerWant to be part of an innovative and growing team? We're a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona ( Hybrid ), you will be part of our team of game-changers who are powering the brands of the future in tech.
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requestsFast and effective reply to inbound queriesMake outbound calls when necessary to solve issues with customers and different internal business unitsCreate quote and follow up with cross selling / up selling and a proactive and service attitudeEnsuring personal knowledge of the Store portfolio and Post sales process ?s are maintainedInitiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.
Your qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds,



who are curious and willing to learn. Concentrix is a great match if you:Are bilingual or proficient in Dutch and fluent in EnglishHave minimum of 1 year relevant experienceHave strong communication skillsKnowledge of sales techniques (up-/cross-selling, objection handling, etc )Are customer driven and motivation to work in salesAre achievement and target orientedHave IT knowledge and technical understandingHave strong personal interest & curiosity in IT products and applicationsHave Real capability to listen to customersCan conduct effective qualification skills to ensure a comprehensive understanding of customer needsHave Exceptional customer facing and customer care skillsDon't meet every requirement? What's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role,

we offer
benefits that help support your unique lifestyle:Full time 39 hours/week contract: Monday to Friday *hSalary 20,000€ gross/year base (12 payments) + * EUR gross year in bonus according to performanceGreat office location in Barcelona (hybrid work model)Friends hunting (referral) bonusFull paid training

about the company
and the project you will be working onCareer development program and specialized coursesExperience the best version of you At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
Dutch (Required), English, FrenchTime Type:Full time #

📌 Customer Service (Barcelona)
🏢 Concentrix
📍 Barcelona