Job Title:Fraud Activity Agent (German-speaking)
- On-site BM01La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.

Job Description
Experience the power of a game-changing careerWant to be part of an innovative and growing team?
We're a integral technology and services leader that powers the brands of the future.
We help well-known brands – the ones you use every day – improve their businesses with technology and integrated solutions, in over 70 countries.
Career growth and personal developmentThis is a great opportunity to experience the power of what's next and develop "friends for life" at the same time.
We'll give you all the training, cutting?edge technologies, and the continuing support you'll need to succeed.
What you will do in this roleIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
Fraud Investigation & VerificationInitiate investigations on suspicious fraud cases using internal tools and defined macros.
Collect and meticulously verify all necessary documentation from customers to confirm or infirm fraud.
Manage cases within defined pending periods, ensuring timely follow?up and resolution.
De?escalate tickets to Level 1 if client documentation is not received after 14 days, following established procedures.
Your qualificationsWe embrace our game?changers with open arms, people from diverse backgrounds, who are curious and willing to learn.
Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.




Are proficient or bilingual in German and advanced in EnglishStrong interpersonal skills including active listening, empathy, and adaptabilityAdvanced customer service and conflict resolution abilitiesSkilled in troubleshooting and resolving complex, non?standard issuesProvides clear root?cause analysis and insightsProficient with extended tools and operational systems (e.
G., CRM, parcel tracking)Technically proficient in OS?level topics (iOS, Android, Windows)Proactively identifies and leads improvement initiativesSupports efficiency and optimization of service?level agreements (SLAs)Has access to and effectively uses extended toolsPossesses deep knowledge of internal processes and workflowsWhat's in it for youFull time 39 hours/week, permanent contractRotative shifts between Monday
- Saturday, 09:*:00Salary *
* euros gross/year + up to * euros gross/year in bonusGreat office location in BarcelonaFull paid training

about the company
and the project you will be working onCareer development program and specialized coursesConcentrix is an equal opportunity employerWe're proudly united as one team, one company, globally.
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
xqysrnh All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:
ESP Barcelona
- C/ de la Selva de Mar, 129Language

Requirements:
English (Required), German (Required)Time Type:Full timeR*

📌 Fraud Activity Agent (Barcelona)
🏢 CNX
📍 Barcelona