Set within a vast private estate, the Resort combines its rich heritage and poetic charm with contemporary luxury and the warm, authentic spirit of Spanish hospitality. Here, nature, history and exceptional service come together to create an inspiring environment for both our guests and our people.

About the role
As a Concierge Intern, you will support the concierge and guest services team in delivering exceptional, personalized service to our guests. This internship provides hands?on exposure to luxury hospitality while developing knowledge of the destination, guest service standards, and Concierge operations. Under the guidance of the Concierge team, the Intern will assist with guest requests, recommendations, reservations, transportation arrangements, and special experiences, always delivering service with warmth, professionalism, and attention to detail.
What you will doProvide personalized recommendations and expert destination guidance on local attractions, restaurants, cultural experiences, outdoor activities, wellness offerings, and bespoke excursions.
Arrange and coordinate guest requests, including restaurant reservations, transportation, yacht charters, tours, spa appointments, activities, and special events.
Deliver warm, intuitive, and anticipatory service, identifying opportunities to personalize each guest's stay and exceed expectations.
Maintain detailed knowledge of the resort's facilities, services, outlets, and experiences, as well as current information on the local area and destination offerings.
Coordinate closely with external partners, vendors, and local service providers to ensure seamless execution of guest arrangements and experiences.
Collaborate effectively with Front Office, Guest Services,



Guest Experience, Housekeeping, Food & Beverage, Security, and other resort departments to ensure guest requests are communicated and fulfilled efficiently.
Support daily Concierge operations, including opening and closing procedures, daily checklists, operational reports, shift handovers, and follow?Accurately document guest preferences, requests, and interactions within hotel systems to support personalized and consistent service throughout the guest journey.
Assist with administrative responsibilities, including confirmations, vouchers, invoicing, billing verification, and vendor documentation.
Monitor and follow up on all guest arrangements to ensure services are delivered as expected and any issues are resolved proactively.
Manage guest feedback, concerns, and service recovery opportunities with professionalism, empathy, and a solutions?Promote resort experiences, amenities, and curated activities that enhance the guest experience and support resort revenue objectives.
Ensure compliance with Four Seasons policies, service standards, and brand expectations while consistently delivering exceptional guest experiences.
Create meaningful guest connections and memorable experiences by embodying the Four Seasons Golden Rule and commitment to luxury hospitality excellence.




What you bringExceptional Customer Service

Skills:
A genuine interest in hospitality and a strong desire to anticipate and fulfill guest needs with a friendly and welcoming attitude.
Local Knowledge and Curiosity: Interest in developing strong knowledge of Mallorca, including restaurants, attractions, activities, events, and local experiences.
Capacity to manage different requests and priorities in a dynamic hospitality environment while maintaining service quality.
Cultural Awareness: Sensitivity and openness towards different cultures and customs when interacting with international guests.
Technological Proficiency: Familiarity with Microsoft Office and willingness to learn hotel management systems and reservation platforms.
Team Player Attitude: Ability to collaborate effectively with the Concierge team and other hotel departments to contribute to a seamless guest experience.
Enthusiastic, proactive, and eager to learn and develop within a luxury hospitality environment.
Legal authorization to complete an internship in Spain.
Degree: Currently enrolled in Hospitality, Tourism, Business Administration, or a related field.
Languages: Fluency in both written and spoken English and Spanish.
Excellent Training and Development opportunities.
Complimentary Accommodation at other Four Seasons Hotels and Resorts.
Discounts at our hotel restaurants and local services.
Mental Health Support: 24/7 access to professional and confidential psychological assistance. xqysrnhSchedule & Hours: Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).

📌 Concierge Intern (Islas Baleares)
🏢 Four Seasons Hotels And Resorts
📍 Islas Baleares