We are an international technology services company founded in *
* and currently have over 2,000 employees in 5 countries: France, Spain, Romania, Portugal, and Luxembourg.
What are we looking for?
An Run & Support Project Manager to join a stable international project, based in Madrid.

Responsibilities:
Run & Production Management Lead Run activities for ISF infrastructure, ensuring high availability and operational stabilitySupervise incident resolution (L1, L2, L3) and ensure SLA/SLO complianceCoordinate major incident management (MIM) and communication with stakeholdersDrive root cause analysis (RCA) and implementation of corrective actionsTechnical Evolution & Infrastructure Initiatives Lead technical evolution projects, including:Integration with enterprise security systemsInfrastructure modernization and obsolescence managementOptimization of performance, resilience, and maintainabilityManage technical roadmap and prioritization of infrastructure initiativesSecurity & Vulnerability Management Coordinate remediation of security vulnerabilities (EVS / IVS) across platformsEnsure compliance with security standards, audits, and internal policiesDrive coordination between security teams and technical teams to track and close risksChange Management & Governance Validate risk, impact, dependencies,



and rollback strategiesEnsure compliance with IT governance frameworks and corporate proceduresCoordinate complex changes across multi-country environmentsCI/CD & DevOps Toolchain Infrastructure Coordinate infrastructure evolution of CI/CD toolchains and DevOps environmentsEnsure alignment between infrastructure and deployment pipelinesSupport automation and continuous delivery practicesAgile & Delivery Management Manage and track user stories and technical backlog in Agile environmentsUse tools such as JIRA and/or Octane for backlog management and delivery trackingCollaborate with Product Owners and squads to ensure alignment between business and technical prioritiesParticipate in Agile ceremonies (planning, reviews, retrospectives)Project Management & Governance Lead infrastructure-related initiatives following project lifecycle phases (initiation, planning, execution, monitoring, closure)Ensure adherence to governance processes, reporting, and decision bodies (e.g., Steering Committees)Provide structured reporting on risks, progress, and deliverablesManage stakeholders across IT, business, and security domainsStakeholder & Multi-country Coordination Coordinate activities across multiple countries and teamsAct as a bridge between operations, engineering, security, and business stakeholdersEnsure strong communication and alignment at all levelsRequirements: Tools: JIRA, Octane, ServiceNowInfrastructure: Windows, Linux, Cloud environmentsProtocols: APIs, SFTP, CFTSecurity: mTLS, SAML, vulnerability remediation processesMethodologies: ITIL, Agile, DevOpsWork Model: Hibrid.
Adaptable hours, Monday to Friday.

We offer
Continuous trainingCareer plan tailored to employee preferencesProgression within the companyFlexible

working hours
Hybrid work modelLanguage training (English, French, Spanish).

Salary:
*****€

📌 Run & Support Project Manager (Madrid)
🏢 HN Services España
📍 Madrid