From Nuclio Talent, we are looking for a Client Operations Specialist to join an innovative company in the fintech sector, specialized in financial wellbeing solutions for employees. ¿Desplácese hacia abajo y descubra qué habilidades, experiencia y cualificaciones académicas se necesitan.
The selected candidate will be responsible for optimizing and scaling the client operations function, ensuring the smooth execution of daily processes across both B2B clients and B2C users. You will actively participate in data management (employee uploads, shift data, and payroll inputs), incident resolution, and continuous process improvement.
What are the main functions and responsibilities of a Client Operations Specialist?
- Oversee full client operational processes end-to-end, including payroll inputs, worker data uploads, shift updates, client modifications, and resolution of incidents.
- Detect inefficiencies, repetitive rework, and operational breakdowns, and redesign workflows to enhance accuracy and performance.
- Establish, monitor, and continuously improve operational KPIs such as SLA performance, turnaround times, error frequency, and reprocessing rates.
- Ensure consistent, high-quality support delivery across B2B clients and end users through all service channels.
- Take ownership of data integrity across key client information such as workforce records, payroll data, balances, and eligibility status.
- Leverage data insights and AI-driven signals to anticipate and prevent operational issues before they escalate.




- Ensure all automation initiatives comply with data protection, regulatory, and audit standards.
- What skills do I need to be a good Client Operations Specialist?
- Bachelor's degree in Business, Operations, Finance, Marketing, or a related discipline.
- Strong communication skills in both written and spoken English and Spanish ; Comfortable working with AI tools, automation platforms, and data (no coding required, but solid understanding is important).
- xqysrnhWhy should I apply for the Client Operations Specialist position?
- 23 days of annual leave plus 3 additional days over Christmas
- Hybrid working model (office + remote flexibility)
- 4 weeks per year to work from anywhere in the world
- Versátil benefits including meal, transport, and childcare vouchers
- Home office setup budget to support your workspace
- Reduced-cost health and dental insurance
- Access to exclusive discounts and perks via a benefits platform
- Full access to a financial wellbeing app with early wage access, budgeting tools, and savings featuresIf you want to take part in a company like this...
Join a company driven by collaboration, ownership, and a strong culture of innovation and learning
- Work in an environment that promotes experimentation and continuous improvement
- Be part of a team that puts the customer at the center of every decision
- Contribute to a product that improves the financial wellbeing of thousands of people across Europe
- Collaborate in a high-energy, international, and fast-growing fintech environment

📌 Operations Manager (España)
🏢 Nuclio Talent
📍 España