Started in France in ****, Mytraffic's mission is to empower commerce professionals with the best location analytics and insights to be smarter every day and design the best experiences in physical locations. We already serve more than 500 customers in many different sectors (Retail, Real Estate, Consulting Companies, Cities...) all over Europe to help them expand their businesses, analyze or predict performances of investments, understand their customers' habits, and benchmark their results against competition. up supported by a €30M Series B fundraising round with Axa Venture Partners, Alven and Kernel Investissements in November ***
* to finance its European expansion. In January ****, Mytraffic announced the strategic acquisition of the Spanish start?About Our TeamYou will work in a team of 9 Customer Success Managers and report to a Lead CSM, under the Head of Customer Success, Adei. Lead and maintain the AI shift with your clients: make Gini, our conversational AI companion for location intelligence, a daily reflex that drives concrete decisions (siting, performance, expansion). Turn client goals into value: identify the workflows that matter and structure them into projects and new use cases in Gini. ins, training and best?Anticipate risk: proactively measure your portfolio's performance and act before situations become critical. Be the client's voice internally: bring customer needs, objections and usage patterns to product teams, unblock new deployments, and help shape our processes and product.



Be the owner of your portfolio: generate upsell opportunities and client testimonials, and make the Mytraffic brand shine in your vertical. Recommend, drive and execute the account plan on your portfolio, and lead the customer relationship as a trusted advisor. Contribute to CSM team structure and customer outreachDrive cross?functional projects and team methodologies, and automate success processes for our clients' scalability. Guarantee best?in?class adoption and usage of all Customer Success tools and reporting (HubSpot, Claude, ChatGPT, Mixpanel). You are bilingual in French and English; Spanish is a plus. You have

experience:
at least 3 years in a CSM role, in B2B SaaS and on a complex solution, or a previous experience in the data industry and/or GenAI. You're customer?centric: you have strong experience managing a significant portfolio with key accounts, in customer success, account management or solutions consulting, and a proven track record on client satisfaction.

What we offer
Dynamic work environment: our department is a hub of innovation, testing new technologies and exploring new verticals. High impact: the quality of our analyses is recognized by major market players, and our solutions have a significant impact on our clients. functional collaboration: you will be the link between various Mytraffic teams throughout project timelines, ensuring comprehensive and effective solutions.

📌 Customer Success Manager (Barcelona)
🏢 Mytraffic
📍 Barcelona