The hospitality industry is uniquely human, and it deserves technology that's just as inspiring as the people behind it. At Mews, we're transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences. If you're motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you'll feel at home here.

About the role
You'll own net revenue retention across around 60 hotel group accounts in Spain, Italy and Portugal, measured on closed cross-sell revenue rather than pipeline. account hotel group portfolio in Spain, Italy and Portugal, with success measured on closed cross?sell revenue Identify, qualify and advance cross?sell and upsell opportunities across RMS, POS, Payments and Terminals, partnering with Client Sales to convert Run strategic QBRs and account success plans, and act on health and risk signals in Hook AI, across property?makers Build and maintain your own AI?supported workflows for renewal triggers, QBR prep and territory prioritisation AI Fluency Level 3: In this role, that means you've redesigned how you run an account portfolio with AI, not just sped up individual tasks. For more information on AI fluency at Mews, please refer to AI Fluency at Mews: A Comprehensive Guide for Candidates on Confluence. What we're looking for 3-5 years in Customer Success or Account Management in B2 B Saa S, with a track record of retention and expansion results (hospitality, payments or multi?product Saa S is a plus) Experience running QBRs, account planning and executive conversations,



with a commercial mindset for qualifying and progressing cross?sell Fluent Spanish and English, and experience with Salesforce, Gainsight or similar platforms AI Fluency Level 3 or equivalent hands?on experience using AI to improve account management Pay Transparency at Mews Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range. Our success is powered by our incredible people, supported by benefits that help them thrive. Unlimited paid holiday (yes, really) Participation in our company share program Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service) An annual Learning budget of €300 (and more for high performers) to support your development Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself A work from anywhere policy with flexibility to work abroad for a few weeks each year Relocation options, available after one year Versátil, hybrid working options A home office setup budget to make your workspace your own and a monthly work-from-home allowance Claude tokens, so you can automate workflows and build smarter, more efficient ways of working Local benefits You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks.

📌 EMEA German (Valladolid)
🏢 Mews
📍 Valladolid