Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. The Associate Systems Administrator provides day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support. This role is responsible for helping maintain a secure, reliable, and efficient IT environment by delivering white-glove technical support to employees, with particular focus on executive users, executive assistants, board-facing support needs, and visiting leaders. Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments. Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users. Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements. Support endpoint management and security controls to maintain a secure and compliant computing environment. Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.



Maintain accurate asset records and software licensing information using IT service management and asset management tools. Create and maintain technical documentation, standard operating procedures, and knowledge base content. Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution. 5+ years of experience in systems administration, desktop support, or enterprise IT support roles. Experience supporting Windows, macOS, and Linux operating systems in a business environment. Working knowledge of Active Directory, Azure AD, and identity and access management concepts. Experience troubleshooting endpoint hardware, software, operating system, and basic collaboration technology issues. Familiarity with networking fundamentals, including DNS, DHCP, TCP/IP, switching, and wireless networking. Experience using IT service management and asset management platforms such as Jira Service Management, Snipe-IT, ServiceNow, or similar tools. Ability to communicate effectively with both technical and non-technical stakeholders, including senior leaders. Experience providing executive or white-glove technical support in a fast-paced corporate environment. Experience with Microsoft Endpoint Manager (Intune), JAMF, or other endpoint management platforms. Basic scripting or automation experience using PowerShell, Bash, or similar tools. Our international teammates receive a comprehensive total rewards package aligned to your country office location. If you would like more information about how your data is processed, please contact us.

📌 Associate Systems Administrator (España)
🏢 shieldai
📍 España