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ADM Value Barcelona is an international Business Process Outsourcing (BPO) company and part of the TESSI Group.
We work with leading international brands to deliver high-quality customer service and outstanding customer experiences.
We are currently looking for German-speaking Customer Service Specialists to join an exciting project supporting customers planning their visit to a world-renowned theme park.
If you enjoy helping people, solving problems and providing excellent customer service, this could be the perfect opportunity for you
Your RoleAs a German-speaking Customer Service Specialist, you will be the main point of contact for customers seeking information and assistance with their bookings and visits to a major theme park in Paris.
Your main responsibilities will include:Customer Support: Handle incoming customer enquiries in German and provide friendly, professional and efficient assistance.
Reservations Management: Assist customers with booking enquiries, reservation details, modifications and cancellations in accordance with established procedures.
Information & Guidance: Provide accurate information about park tickets, opening hours, attractions, shows, available services and visitor experiences.
Visit Planning: Help customers prepare for their visit by answering questions and providing relevant information to make their experience as smooth as possible.
Problem Solving: Identify customer needs, resolve enquiries and handle complaints with empathy and a solution-oriented approach.
Customer

Experience:
Ensure a high level of customer satisfaction through clear communication and a professional, customer-focused attitude.
CRM & Documentation:



Record customer interactions and update relevant information in the internal systems.
Quality & Compliance: Follow internal procedures, quality standards and data protection requirements.

Your Profile
We are looking for a customer-oriented individual with excellent communication skills and a genuine interest in helping others.
What we are looking for:German: C2 level, both written and spoken.
Communication

Skills:
Excellent verbal and written communication skills.
Customer Orientation: A positive attitude and a strong commitment to delivering an outstanding customer experience.
Problem-Solving

Skills:
Ability to understand customer needs and find appropriate solutions efficiently.
Digital

Skills:
Comfortable using computers, CRM systems and digital customer service tools.
Teamwork: Ability to collaborate effectively in an international and multicultural environment.
Flexibility: Willingness to work according to the project's shift schedule.
Previous experience in customer service, reservations, hospitality or a contact centre is an advantage, but candidates with the right attitude and communication skills are also encouraged to apply.

What We Offer
Permanent employment contract from the start.
Full-time position of 39 hours per week.32 calendar days of annual leave, in accordance with the applicable collective agreement.
A structured onboarding and training programme.
The opportunity to work on an exciting international customer experience project.
A multicultural working environment in Barcelona.
Opportunities to develop your customer service and communication skills.
A supportive team and a dynamic working environment.
Working ScheduleWorking days: Monday to Saturday.
Opening hours: 9:15 a.
M. to 7:30 p.
M.
Shift system: Two rotating shifts within the project's operating hours.
xqysrnhWeekends off: Two full weekends off per month, guaranteed.

📌 German-Speaking Customer Service Specialist (España)
🏢 Adm Value Barcelona
📍 España