This is a broad, hands-on role covering customer onboarding, customer success, payments, internal operations, and cross-functional projects. What you will doOwn and improve key operational processes across TripleDrive cross-functional projects and make sure priorities, owners and deadlines are clearWork closely with the founders on strategic and operational initiativesIdentify areas where the company can operate more efficiently and build the processes to fix themCoordinate across Commercial, Product, Engineering and Finance when projects require multiple teamsSupport customer success and ensure important client topics move forwardHelp manage customer onboarding and implementation processesBuild reporting and visibility around the metrics that matterWhat you need5+ years of experienceExperience in a scale-up, consulting, investment banking,



fintech or similarStrong project management and organisational skillsComfortable working across technical and non-technical teamsAbility to take ambiguous problems and turn them into clear actionsStrong analytical mindset and confidence working with data and metricsComfortable working directly with enterprise customersExperience in banking, payments, fintech, or regulated environments is a strong plusComfortable using AI and automation tools to improve operational processesStrong communication skills and the ability to keep multiple stakeholders alignedAbout TripleTriple is building the intelligence layer for financial services. From our roots in merchant transaction data, we've expanded to solve one of the industry's biggest challenges: payment disputes. With $10M in funding and a general footprint spanning over 60 banks and fintechs (including Airwallex, Qonto, and Trade Republic), we are a fast-moving, experienced team. Join us to help shape the future of banking operations.
Conditions100% remote. We are an AI-native company: every engineer here works with coding agents daily, and you will have the AI tools you need without usage limits. We build client-led, which means you will sit close to the banks using what you ship. The chance to shape how the world's largest banks run operations with AI.

📌 Head of Building Operations (España)
🏢 Triple
📍 España