This position is at Fever The selection process will be entirely managed by Fever.
-- Hi, we're [Fever]() We're excited you are checking out this job offer.
We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment.
How do we achieve our mission?
Fever has developed a proprietary technology that inspires a integral community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience.
Sounds amazing, right?
Behind the user-friendly iOS and Android apps and webpage that work across the world is the engineering team.
We are in charge of creating, developing, improving, and maintaining all Fever services so that more people can have an amazing experience.
About the role Location: Spain What are we looking for: We are looking for a Tech Support Engineer to be the first point of contact for platform incidents.
Your main goal will be to diagnose issues, determine if they are bugs, failures, or misconfigurations, and escalate when necessary.
You will work closely with engineering, product, and QA teams to ensure smooth operations.If you enjoy problem-solving, proactive troubleshooting, and working in a fast-paced environment, this role is for you.
What would you do at Fever?
On your first month in Fever: Learn the platform's features, architecture, and configuration.
Shadow team members to understand incident handling and prioritization.
Take ownership of simple incidents with guidance.




Meet key teams—Engineering, Product, Data and Systems —to understand collaboration workflows.
After 3 months in Fever: Handle most incidents independently, using logs and monitoring tools.
Determine issue causes and escalate complex cases appropriately.
Improve internal documentation and support processes.
Assist users with technical issues.
On your 6th month in Fever: Lead incident management and post-incident reviews.
Train and mentor new Tech Support members.
Identify trends and propose preventive solutions.
Automate repetitive troubleshooting tasks.
Provide technical guidance to internal teams and customers.
Ensure proactive monitoring and improve issue resolution efficiency.
About you Must have skills: Experience in technical support or troubleshooting roles.
Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...).
Knowledge of APIs, services, and client-server architecture.
Understanding of incident management, triage, and escalation.
Proficiency in English for clear communication.
Nice to have: Linux/UNIX and scripting skills.
Experience with RESTful APIs and JSON.
Knowledge of AWS, Docker, Kubernetes.
Familiarity with ticketing tools (Jira, Zendesk) and SQL/NoSQL databases.
We use these technologies, so it would be a plus if you have experience in: Django/Flask PostgreSQL Redis Celery with RabbitMQ Experience working on agile methodology Event communication between services Handling services with more than **** request/second.
AWS, Docker and Kubernetes Benefits

📌 Tech Support Engineer (Málaga)
🏢 Fever
📍 Málaga