As the Technical Account Manager (API) Team Lead, you will combine technical leadership with hands?on game provider management to ensure the successful adoption and performance of our API solutions. You will lead the game providers' integrations.
In this dual-focus role, you will be responsible for defining technical account management standards, optimising client and provider onboarding workflows, and guiding game providers through complex API integrations while managing the daily operational performance and growth of your team. You will serve as the strategic escalation point for game provider technical issues and act as the core link between your team, clients, providers, Product, and Engineering.

Key Responsibilities
Team Leadership & StrategyPeople Management: Mentor, train, and manage a team of Technical Account Managers, conducting regular 1:1s, performance reviews, and career development plans.
Continuously refine onboarding procedures, workflow automations, and mandatory testing protocols to shorten integration lifecycles and solve post?Resource & Queue Allocation: Oversee ticket distribution, workload balancing, and game provider project assignments to maintain high service?KPI Management: Track and report key metrics to Integration Manager, including time?to?live (TTL), game provider pass rates, product performance, and game provider satisfaction scores.
Technical Account Management & Game Provider OnboardingDirect Game Provider Engagement: Act as a lead technical advisor, managing game provider relationships until they go live and beyond.
API Testing & Quality Assurance: Enforce strict testing standards (using tools like Postman)



to ensure game providers pass mandatory integration tests before finalising the process.
System Setups & Troubleshooting: Help game providers troubleshoot issues, RESTful API schemas, and JSON payload configurations to minimise operational disruption.
Timeline & Goal Alignment: Push game providers to meet integration deadlines without compromising quality, ensuring solutions align directly with their business goals.
Serve as the primary point of contact for internal Product and Engineering teams, relaying game provider feedback, API usability issues, and feature requests.
Documentation & Best Practices: Lead the creation and maintenance of comprehensive internal department documentation, game provider?priority game provider technical escalations, providing fast, empathetic, and expert resolution.
TAM, Solutions Engineering, Technical Support). on technical roles working heavily with RESTful APIs, JSON data structures, and modern technical setups.
Advanced expertise with API testing tools (e.
Postman), CRM systems, and ticketing tools.
Project & Deadline Management: Proven ability to manage multiple game provider projects simultaneously while keeping stakeholders accountable to timelines.
Language

Skills:
Fluency in English (written and verbal) is required; Comprehensive Health & Wellness

Benefits:
Medical insurance, access to an on?Tax?Advantaged

Benefits:
Meal card, public transport packages, childcare allowances, and discounts on healthy office meals (Veg It). Versátil Work Model: Hybrid work setup, flexible start and finish times, and reduced

working hours
during August.
Dedicated English classes and continuous learning opportunities.xqysrnhVibrant Culture:

📌 Team Lead (Barcelona)
🏢 Alea
📍 Barcelona