the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy. Our marketplace makes boating accessible around the world, from a day trip to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals. To support this growth, we are hiring a Customer Experience Agent to join a dynamic team in our Barcelona office and continue building a world-class, creative organization by finding the best talent for our incredible culture. deals with boat owners and make sure the boats available on our platform generate revenues with the highest quality of service. deals with tenants and supports them all along a booking process, from quotations to closing the deal. Customer Care: As Customer Experience, you will integrate the Customer Care crew supporting our users , across teams to deliver a high-quality work. If you're excited about marketplaces, digital business and dynamic environments, you might be exactly who we're looking for. service-related issues, complaints, and claims maintaining our service quality supporting seasonal team members complex or urgent cases , minute cancellations, service complaints, or boat damage , to help improve our internal processes and overall service quality. Internal process analysis and update (10%)



by coordinating seasonal staff training, onboarding, and analyzing end?of?season KPIs to enhance future processes. creating reports on user feedback and system bugs to support development teams. to optimize workflows and contribute to the general mission of reducing contact ratios and improving response times training materials, supporting sessions, and assisting temporary staff during the high season Coaching and Quality Review (10%) During high season (April-September), guide and support seasonal employees, conducting quality reviews and leading training sessions to uphold service excellence oriented team players with a passion for problem-solving and a knack for delivering excellent service. Bilingual in French and fluent in English. Customer

Experience:
1+ years of previous experience in customer-facing roles is required, handling legal complaints and complex users conflicts. Thrives in a dynamic environment, especially during high-season periods with weekend shifts. Any other language spoken from our markets is a plus (Spanish/Italian/German). Interview with the Head of Customer Care 1 day per week, depending on periods of the year and seniority; Extensive internal training; A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea; Contract: Full-time, permanent. And yes, we're especially talking to women here: science says that you are less likely to apply if you don't meet them all.

📌 Customer Experience Agent (Barcelona)
🏢 Click&Boat
📍 Barcelona