Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Estamos buscando un Supervisor de Ventas experimentado para liderar y gestionar un equipo de representantes de ventas con el fin de alcanzar los objetivos y metas de ventas. Este rol implica entrenar, capacitar y motivar al equipo de ventas para maximizar su rendimiento e impulsar el crecimiento de los ingresos.



Position Responsibilities

Key Responsibilities
Liderar y supervisar un equipo de representantes de ventas. Proporcionar orientación, apoyo y mentoría a los miembros del equipo. Fomentar una cultura de equipo positiva y colaborativa. Establecer objetivos y metas de ventas para el equipo. Monitorear y analizar las métricas de rendimiento de ventas. Implementar estrategias para alcanzar y superar los objetivos de ventas. Realizar sesiones de capacitación para el equipo de ventas para mejorar sus habilidades. Proporcionar coaching y retroalimentación continua para mejorar el rendimiento individual y del equipo. Colaborar con los equipos de ventas y marketing para desarrollar estrategias de ventas efectivas. Preparar y presentar informes regulares sobre el rendimiento de ventas a la gerencia. Colaborar con el departamento de finanzas para gestionar y asignar eficazmente el presupuesto de ventas. Participar en el reclutamiento y selección de nuevos miembros del equipo de ventas. Experiencia mínima de 3 años en ventas o 2 años en gestión de ventas. Título de asociado y/o experiencia laboral relevante. Experiencia comprobada en ventas, con un historial de éxito. Conocimiento de técnicas y metodologías de ventas. Experiencia previa en un rol de liderazgo o supervisión. Capacidad para responsabilizar a los miembros del equipo por su rendimiento laboral, incluyendo la adherencia,



los KPI y los procesos. Conocimiento avanzado de Microsoft Office, incluyendo Outlook, Excel, Word y PowerPoint. Capacidad para trabajar en un entorno vibrante y de ritmo rápido. Capacidad para leer y hablar inglés con fluidez. Physical Requirements This job operates in a professional office environment. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. About Mci (parent Company) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing gener

📌 Supervisor De Ventas De Centro De Llamadas (Ares)
🏢 Mass Markets
📍 Ares