Finnish-speaking Customer Service Advisor | Málaga, Spain LOCATION Málaga, Spain WORK MODEL On-site LANGUAGE Finnish SCHEDULE Rotating schedule, Monday to Sunday

WORKING HOURS
Between 08:00 and 19:00 Key Information WORK MODEL On-site SCHEDULE Rotating schedule, Monday to Sunday.

WORKING HOURS
Between 08:00 and 19:00. About the Position Join an international customer service team supporting well-known brands in the fashion industry. In this role, you will assist Finnish-speaking customers and help ensure a smooth and positive customer experience. Your Responsibilities Handle customer inquiries received by phone, email, chat, voicemail, and other communication channels. Identify customer needs and provide effective solutions or escalates cases when necessary. Record customer interactions accurately in the relevant systems. Ensure timely responses and resolutions in line with service standards. Maintain up-to-date knowledge of products, services, and customer support procedures. Escalate potential service issues to the appropriate team members.



Follow project processes, procedures, and administrative requirements. Requirements Fluent or bilingual proficiency in Finnish. Advanced level of English or Spanish. Strong communication and active listening skills. A customer-focused approach and the ability to understand customer needs. Good problem-solving skills and the ability to take ownership of customer inquiries. Adaptability and willingness to work in a rotating schedule. Contract & Benefits Full-time position: 39 hours per week. Permanent employment contract. Fully paid training. Career development opportunities and specialized training courses. Access to learning and leadership development programs. Opportunities for internal career progression. About the Location Málaga is a vibrant coastal city in southern Spain, offering a Mediterranean lifestyle, beautiful beaches, and a lively international community. #J-*-Ljbffr

📌 Customer Service Representative (Málaga)
🏢 Cross Border Talents
📍 Málaga