You'll be the primary point of contact for support — guiding users through their verification flows, resolving complex queries, and building the long-term trust that keeps customers growing with us. You're the bridge between our technology and the businesses that rely on it every day.
Si sus habilidades, experiencia y cualificaciones coinciden con las de esta

descripción del puesto
, no demore su solicitud. End-to-end support— guide clients through configuring their verification flows for a seamless experience, proactively. Spot revenue signals— surface expansion opportunities and churn risks to the sales team to support growth and retention. What we're looking forExperience— prior Customer Success, Account Management, or Support experience, ideally in B2B SaaS, Fintech, or Compliance. Languages— excellent communication and negotiation skills inEnglish and Spanish(others a plus). Nice to haveA solid understanding of KYC, AML, or identity-verification standards.





What we offer
A high-impact role with ownership and visibility— you'll own the customer relationship and be heard across product, engineering, and sales. We give companies one API to authenticate, verify, and monitor users and businesses — including KYC, KYB, biometric liveness, AML screening, transaction monitoring, and wallet screening — all composable into any workflow and live in minutes. We're the only identity provider formally attested by an EU member-state government as safer than in-person verification.

We offer
transparent pricing, 500 free checks per month, and general coverage across 220+ countries, 14,000+ document types, and 48+ languages. xkdbapo We're a small, fast-moving team building the identity and fraud layer for the internet.

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