If you are seeking a team orientated role that promotes development, progression and outstanding service delivery this may be the position for you. As a Training Facilitator within a integral Service Desk team you will play an important part in a financial, heavily regulated environment. This role designs, schedules, and delivers onboarding, recurring development, and change-driven training while aligning regional trainers to ensure a consistent experience across regions and time zones. The facilitator will partner with Service Desk leadership, Support/Coordination teams, SMEs, and Learning track attendance and analyze results to identify gaps and improve content and delivery. Support onboarding readiness in partnership with regional teams (new joiner communications, confirming equipment readiness, coordinating access request actions), plus training on tools, products, and phone/customer etiquette. Provide clear leadership reporting on attendance, participation, and training outcomes.



Required Qualifications, Capabilities and

Skills:
Strong training facilitation and presentation skills across varied audiences and regions. Strong stakeholder management and collaboration with SMEs, L able to balance training with BAU constraints. Data-driven approach to prioritization and continuous improvement. Experience designing and delivering training in an operational environment (e.g., Service Desk, IT support, operations, customer support). Experience coordinating training across regions/time zones and working with distributed stakeholders/trainers. Experience measuring training effectiveness using assessments and/or participation data. Experience training in a customer service environment, and/or a financial, heavily regulated environment will be valued --

📌 Workplace Solutions (Barcelona)
🏢 Jpmorgan Chase
📍 Barcelona